Customer Service Sales
Resume:
RUI HATCHER
**** ****** ***** *** ********, TX. *5071 (214)
**********@***.***
Employment History
MORTGAGE SERVICING TEAM MANAGER, BANK OF MARCH 2008 - JULY
AMERICA 2014
PLANO, TX
Manage 20-30 associates
Work in a high volume production portfolio in a time sensitive
environment
Handle highly escalated files
Provide daily coaching and feedback to improve overall
production
Conduct monthly call monitoring and account auditing to improve
customer service
Compile departmental performance reports
Participate in management meetings and conference calls
Conduct employment screening and hiring process
Monitor daily workflow and production
Mortgage Consultant, Bank of America August 2006 -
March 2008
Plano, TX
Increased mortgage business and expanded nationwide portfolio
Ranked within the top five percent of consumer mortgage sales
Originated high dollar jumbo loans
Sold purchased loan in fifty states
Recognized for multi-million dollars sales within the internet
sales department
Branch Assistant Manager, Countrywide Home June 2003 - August
Loans 2006
McKinney, TX
Reviewed and qualified applicants
Prepared documents for submission to underwriting
Coordinated with McKinney Underwriting for expedited approval
process
Assisted the Branch Manager with daily tasks and
responsibilities
Opened and managed a satellite branch in Richardson, TX
Networked with over 100 local realtors
Oversaw daily processing for two loans officers and a processer
Account Executive, Full Spectrum Lending August 2001 - June
2003
Plano, TX
Certified in all 50 States to originate loans
Sold Sub-Prime, purchase, refinance and loan consolidation
SKILLS
Windows - Outlook, Excel, Sharepoint and Lotus Notes
Advantage, Edge, AS400, Homesaver, Equator
Multilingual - English, Persian, Dari and Arabic
Contact this candidate