Customer Service Quality Control

TAMIAL WHATLEY, CMA (AAMA)

***** ******* *** - *********, **** 44108 - Cellular: 216-***-****

**************@*****.***

[pic]

SUMMARY OF QUALIFICATION & SKILLS

. Select proper sites for administering medication

. Proficiency with obtaining vital signs

. Experience with drawing blood and taking EKG's

. Perform patient screening using established protocols

. Assist nurse with patient care

. Proficient with performing quality control measures

. Apply critical thinking skills in performing patient assessment and

care

. Use language/verbal skills that enable patients understanding

. Displayed respect for diversity in approaching patients and families

. Demonstrate awareness of the territorial boundaries of the person with

whom communicating

. Experienced in CPR and First Aid

[pic]

EDUCATION

Bryant & Stratton College Cleveland, Ohio

Jan.2012-Aug.2014

Associate of Applied Science Degree-Medical Assisting

GPA 3.35

Henkel's & McCoy Training Services Cleveland, Ohio

2006

Customer Service & Professional Development Training

Cuyahoga Community College Cleveland, Ohio

2004

S.T.N.A

American Association of Medical Assistants Certification (#2470025)

2014

[pic]

EXPERIENCE

Rock Business Strategies & Solutions (RBSS) Cleveland, Ohio

2014- Present

Mobile Phlebotomy

. Perform venipuncture on home bound patients

. Prepare specimens for lab

CDC-City view Center for Dialysis Cleveland, Ohio

05-2014 to 07-2014

Medical Assisting Internship (160hrs)

. Record vitals on patient assessment sheet

. Break down and sterilization of dialysis machines

. Stock carts

Almost Family Home Healthcare Agency Shaker Heights, Ohio

2007 - Current

S.T.N.A

. Prepare meals

. Accompany clients to doctor's appointments

. Assist clients with household chores

. Rehabilitate individuals with mental disabilities by improving their

quality of life

Multicare Home Healthcare Agency Euclid, Ohio

2005 - 2006

S.T.N.A

. Assisted with oral hygiene and daily grooming

. Assisted patients with walking, transferring in and out of

wheelchairs; changing position in bed; feed patients that cannot feed

themselves and monitor patients' vital signs.

. Provided documentation of care provided for patient; conduct routine

care under the supervision of a LPN or RN and assuring a safe, clean,

comfortable environment for patient.

Contact this candidate