Quality Insurance

Payal Thakkar

Phone: 214-***-****

E-mail: *******@*****.***

Work Authorization: U.S Citizen

Summary

Result Oriented QA Professional with 5 years of experience across diverse industries including

Retail, Banking, and Insurance.

Experience in testing the Web and Client/Server applications both manually and using the

automated test tools.

Strong understanding of the Software Development Life Cycle (SDLC) and Software Test Life

Cycle (STLC).

Thorough understanding of Software Requirement Specification and identifying the required

Test Scenarios for Projects.

Proficient in designing unit test cases, automated test scripts, system test cases, performance

test scenarios, and preparing Traceability Matrix to map requirement coverage with test cases.

Well-versed with conducting User Acceptance Testing (UAT) manually to test the

application's functionality against the requirements.

Defect Reporting and Tracking using Automation Tools like HP Quality Center 10.0.

Experience in writing SQL queries to execute against Microsoft SQL Server.

Collaborated with Team Lead, Developers, Analysis teams to discuss the risks involved in

ongoing projects.

Familiar with various black box testing methodologies like Functionality testing,

Compatibility Testing, Database Testing, Usability Testing, Regression testing.

Committed to excellence, self-motivator, fast-learner, and a team-player with strong

problem-solving skills and communication skills.

Exceptional ability to learn and master new technologies and to deliver outputs in short

deadlines.

Ability to change and adapt to environment, handle multiple projects, and work independently as

well as in a team.

Testing Tools Manual Testing, Quick Test Pro (QTP 10.0)

SQL Skills PL/SQL, T-SQL, SQL Server

Methodologies Waterfall, Agile

Defect Reporting Tools HP Quality Center 10.0, SharePoint, MS Office

Programming Languages .Net, JAVA,C, C++

Databases Oracle 8i/9i/10g, SQL Server 2008

Operating Systems MS Windows NT/XP/2000

Browsers IE, Firefox, Safari, Chrome.

Miscellaneous MS Office Suite, Google Docs,

EDUCATION

M.COM (Masters in Commerce – 2003) HL College–Ahmedabad, India

PROFESSIONAL EXPERIENCE

Client: Wells Fargo, Dallas, Texas June 2013 – September 2014

Role: QA Analyst

Wells Fargo credit card services system is designed for customers to apply Credit Card using Web access

through Internet. Customers are provided with different applications depending on the service they select

and these completed applications are then submitted by through GUI. Further these applications are

downloaded to SQL database. The downloaded applications can be viewed using Credit Card Services

System Front for the credit evaluators to View, Process and finalize the applications. This GUI application

has multiple screens for various analyzing purposes. This system was tested using manual and automated

testing methodologies.

Responsibilities

Worked with Business users to understand Business and Functional requirements of the project

and figure out the scope of test strategy/planning.

Contributed in Test Plans, developed Test Scenarios and Test Cases using Quality Center and

executed functional Test scripts for these applications.

Performed Functional and Regression testing using QTP.

Created Data driven scripts for adding multiple customers, checking the accounts for different

users.

Involved in Data Driven Test, executed SQL Statements to extract data from Database and

verified the output.

Prepared Test Scripts using QTP with Checkpoints using Regular Expressions for handling

windows with different names.

Developed Automated Test Scenarios for GUI, Functionality, Integration, Database, Boundary,

Security and Regression Testing using QTP.

Extensively used Quality Center for Test Planning, Bug Tracking and Reporting.

Environment: HP Quality Center 9.0, HP/QTP 9.2, Windows XP, SQL, .NET, MS Office.

Client: Subway, Milford, CT Oct 2011 – May 2013

Project: SubShop 2000

Role: QA Analyst

SubShop 2000 is subway’s POS (Point of Sales) client/server application. This application allows the

authorized users to enter inventory, run POS transactions, create employee schedule, maintain expenses,

generate daily/monthly and yearly reports.

Responsibilities:

Involved in review of Business Requirement documents ( BRD), Business Use Case Documents

(BUC).

Attended requirement walkthroughs and submitted questions within the Q&A document to get the

clarifications on requirements.

Involved in preparing Test Plans and Test Cases based on Functional Requirements using MS Excel and

Quality Center.

Conducted Test case walkthroughs with the Business Analysis, Development, and Technical Analysis

team.

Utilized AGILE methodology, for constructing test plans, test scenarios, test cases, and summaries

based off software requirement Specifications.

Created Requirement Traceability Matrix (RTM) to track requirements.

Involved in Front End Application Testing For UI and Regression Testing.

Performed System, Integration and Regression Testing.

Reported and prioritize defects within Quality Center.

Performed regression testing using QTP.

Performed the security testing of an application to check the unauthorized access.

Participated in weekly meeting and walk through to discuss Defects Priorities.

Worked with business customers, software engineers, QA engineers, and project leads to ensure

successful roll out of high-quality application.

Environment: Quality Center, .Net platform, SQL, QTP, XML, Windows XP, MS Office.

Client: Allstate Insurance, Dallas, Texas Nov 2009 – Sep 2011

Role: QA Engineer

Allstate Insurance offers various insurance policies to customers like providing Auto, life, Home and

Business Insurance. Based on the quote and the rules of the State from where the automobile/property is

registered, the premium is calculated after which a quote is finalized and when the customer enters the

credit card information, the purchase is completed. Claims are maintained in Allstate Claim System

(ACS).

Responsibilities

Analyzed the User/Business Requirement and Functional Specification documents.

Analyzed written test cases and performed Manual Testing like Positive Testing and Negative Testing.

Mapped all the Requirements with the Test Cases using Requirement traceability matrix.

Participated in Preparing Test Plans and test cases.

Performed Black Box Testing, UA Testing and extensively used QTP for Regression Testing.

Performed data driven testing using excel file in QTP.

Executed SQL queries to verify the data in the database.

Created checkpoints and synchronization points in the application to deal with timing problems.

Defects were tracked, reviewed, analyzed and compared using HP Quality Center.

Environment: HTML, XML, .Net, Quality Center 9.0, SQL, QTP 9.0, Windows XP.

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