Customer Service Manager

Lovely Jane Amor I. Lanzaderas

*-*, ***** ******* ***********, Bukidnon

**.**********@*****.***

Mobile Phone: +639*********

JOB OBJECTIVES:

. To be able to obtain a position appropriate for my skills and

experience with a chance of advancement and development.

. To learn, expand and apply my knowledge and skills related to the

degree I took up.

Age : 20

Date of Birth : September 02, 1994

Place of Birth : Cagayan de Oro City

Sex : Female

Civil Status : Single

Religion : Christian

Citizenship : Filipino

Father's Name : Arnel B. Lanzaderas

Mother's Name : Elepe I. Lanzaderas

Language Spoken : Visayan, Tagalog, English

. Dedicated to work and any assigned task

. Excellent customer service skills

. Good in English communication

. Can maintain a harmonious working relationship with classmates,

teachers, and colleagues

. Knowledge in computer (MS Word, Excel, PowerPoint)

. Can maintain calmness under pressure

. Research writing at Bukidnon State University

EDUCATIONAL BACKGROUND:

College

Bachelor of Science in Hotel and Restaurant Management

Bukidnon State University 2010-

2014

Fortich St., Malaybalay City, Bukidnon

Secondary

Bukidnon State University - Secondary School Laboratory 2006-

2010

Fortich St., Malaybalay City, Bukidnon

Elementary

Concepcion Elementary School 2000 - 2006

Concepcion, Puerto Princessa, Palawan

. Pre- Deployment Orientation, Seminar and Workshop

Media Resource Center (MRC)

Bukidnon State University

March 2011

. Student Development Seminar

Dining area, College of Community Education and Industrial

Technology

Bukidnon State University

September 2011

. Customer Service and Guest Relation

Turnberry Isle Miami

19999 W Country Club Dr Aventura FL, US 33180

March 15, 2013

Rarejob Philippines, Inc

Online English Tutor

5th Floor Sunnymede I.T. Center, 1614 Quezon Avenue South Triangle

Quezon City

June 2014 - Present

Fill me-up Caf

Food Server & Cashier

Cudal St., Malaybalay City

March - June 2014

Turnberry Isle Miami

Room Attendant

19999 W Country Club Dr, Aventura FL, US 33180

March - June 2013

Waterfront Airport Hotel and Casino

F&B Department (Receptionist and F&B Server)

Airport Road, Mactan, Lapu-Lapu City 6015

April up to May 2012

Certifications:

Pizza Making Excellence

Certificate of Completion OJT Restaurant Phase Practicum "Waterfront

Airport Hotel and casino"

Certificate of Completion under Rooms Division "Turnberry Isle Miami"

Certificate of Completion of Work and Travel Program "JANUS

International"

Marilou O. Carty

Owner/Manager

JVOC Enterprise

12 Telstar Street, Do a Vicenta Village

Davao City 8000

Tel. #: (082-***-****

Ms. Jo B. Un, MBA

Bukidnon State University - Instructor

Fortich St., Malaybalay City, Bukidnon

Contact detail - 091********

PERSONAL INFORMATION

SKILLS/QUALIFICATIONS

SEMINARS ATTENDED

TRAINING ATTENDED

REFERENCES

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