Customer Service Marketing

BERNICE LUU

**** ******* *** • ROSEMEAD, CA • 626-***-**** • **********@*****.***

EDUCATION

University of California, Riverside Sept. 2012

– June 2014 Bachelor of Science, Business Administration (Marketing)

Graduated: June 2014

MARKETING EXPERIENCE

Vice President of Marketing Chair June

2013 – Dec. 2013

Delta Sigma Pi

• Assisted in designing a new website for the Fraternity to rebrand the professional image

• Managed social media accounts to stay relevant and informative through social media marketing

• Photographed members at all Fraternity events and organized them to be used later in marketing efforts

• Marketed the Fraternity using information tables, field marketing, and oral presentations

• Collaborated with the Executive Team in making decisions regarding the Fraternity

WORK EXPERIENCE

Tutor Nov.

2010 – Aug. 2012

Sunshine Educational Center

Rosemead, CA

• Created worksheets and academic plans to help students prepare for important exams

• Mentored new employees and educated them on preparing weekly lesson plans

• Generated discussion questions to stimulate literary conversation between students

• Created an active learning environment for children through use of music and arts

• Maintained constant communication with staff, coordinators, and parents

Clerical Assistant July.

2008 – Nov. 2010

K & W Paper Depot

South El Monte, CA

• Exceled in handling a variety of customer service and administrative tasks

• Resolved customer issues with expediency and exhibited exemplary customer service

• Maintained an efficient and effective quality of reception service

• Performed miscellaneous administrative duties such as reorganizing client files

• Organized prepared letters and documents with accuracy, attention to detail and strong work ethic

SKILLS

Computer: Prezi, Adobe: Photoshop, Microsoft Office: Word, Excel, PowerPoint

Marketing: Expert ability to develop marketing plans and execute with customized strategies and materials

Presentations: Demonstrated experience developing and executing professional presentations to groups up to 80

Interpersonal: Proven experience collaborating in teams and guiding those seeking advice

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