Sales Quality

ISMAT SARWAR

** ********* **

Rockville, MD *0850

Phone: 301-***-****

Email: **********@*****.***

Possess: Public Trust Security Clearance

OBJECTIVE:

QA Analyst/Software Engineer/ Software Testing position to manage and

execute complex, technically challenging Software development

(manual and automation testing) projects and Quality Process.

PROFESSIONAL EXPERTIS

. Over 10 years of experience in the field of software development life

cycle (SDLC) and UAT testing and support for enterprise level of

clients/user groups.

. Extensive experience in client server and web based application testing

including manual and automated software testing techniques, System

Testing, Functionality Testing, Stress Testing, Crash recovery testing,

Compatibility, Boundary, Usability, Smoke Testing, Integration Testing,

GUI Testing, Ad hoc testing, Data Driven Testing, Performance

Testing, Security Testing, Mobile app and Regression Testing.

. Extensive Experience in Manual and Automated, Black Box, System,

Regression, Integration, Functionality and User Acceptance Testing

of both Client/Server and Web-Based applications.

. Clear understanding of the technical needs during the life cycle of a

project.

. Experience in managing test defect tracking resolution and retesting

cycles and ensuring the issues are properly tracked from begin to

end.

. End to end testing manually and also using automation process (Framework

QTP 11.0 v)

. Outstanding knowledge and experience in backend testing using SQL queries

on database to verify the report values.

. Experience in Requirement Analysis, Test Planning, Test Case

Preparation, Test Case Execution.

. Experience in Designing Test Summary, Traceability, Test Statistics

Reports using Reports from Quality Center.(QC or ALM)

. Experience in QTP scripting and developing reusable components using

VBScript functions, procedures for Web, Windows and Database

functionalities.

. Proficient at creating integration solutions in multi-platform, multi-

operating system environment.

. Works well independently, or in a group setting providing all facets of

computer help desk support such as troubleshooting, installations, and

maintenance.

. Experience of working in projects with CMMi Level 4 and 5 environments

in compliance with the QA processes.

. Implementation of Services Oriented Architecture (SOA) using Web Services

(SoapUI) as markup language XML

. Track Bugs through tracking system - Quality Center and JIRA.

. Skilled in adapting to rapidly changing work environments

. Excellent Organizational ability, Communication skills, Analytical

skills, Technical documentation and reporting skills.

TECHNICAL SKILLS

Operating System(OS): Windows-based desktops, laptops, printers, Unix,

Linux

Testing Tools: Rational Test Manager, Rational Clear Quest, HP Quality

Center, QTP, Selenium tool.

Platform: C, C++, VC++,

Java,J2EE,JSP,VB,VB.Net,XML,HTML,DHTML,ASP/ASP.NET, VB Script.

Reporting Tools: Crystal Reports, MS Word

Databases: MS-SQL Server, MS-Access, Oracle, SQL, PL/SQL & SQL*Plus,

Office Tools: MS-Office, Out Look, Power Point, Microsoft Project.

Professional

Experience:

Sprint

Reston, VA Feb

2014- Present

On Demand Sales Tool (ODST) is an automated sales tool that helps to

generate accurate pricing for the sales of the various products of Sprint

Communication, and Sprint-Nextel.. It enables user to create a promotional

price quotes; generates required forms; and initiate an order for standard

voice and data configurations. It generates the accurate PIC and Promo

codes for the products to remove the inconsistency in the DMZ server of

sprint through the Service Gateway.

Responsibilities:

. Develop Test Strategy document for the application according to the

application and client's requirements.

. Evaluate client requirements and analyze the Strategy and Workflow as

QA specialist with developers and other team members.

. Perform the role of QA analyst in the implementation of various

projects related to ODST.

. Develop the high-level Test plan, Test cases, and Test Scripts for

most of the infrastructure and pricing related projects with Sprint,

XO, FSA, AVAYA and billing company using HP Quality Center.

. Conducts data integrity reviews and analysis

. Compose and deliver User Manual, Technical Document for the end users.

. Recommends measures of performance and mechanisms for monitoring

program and policy effectiveness

. Develops and maintains quality assurance procedures for timeliness,

accuracy, and the integrity of automated information

. Run Regression test suite from quality center (QC) and Parameterized

hundreds of data using QTP Application.

. Capture and created various defect reports using Quality Center (ALM

11.5), different graph generate for the presentation and business

need.

Software QA Specialist

UPS, Timonium, MD May 2013 - January 2014

United Parcel Service (UPS) is an American global package delivery company.

UPS's primary business is the time-definite delivery of packages and

documents worldwide. My Project is about Dispatch Planning system.

Controlled Dispatch is the planned, organized, daily assignment of all

pickup and delivery works in a UPS operating center. The main purpose of

Dispatch Planning System is to provide tools for employees that allow for

job performance by the prescribed methods, enable the center to meet

customer expectations. Recently UPS has extended its service portfolio to

include less than truckload transportation and supply chain services.

Responsibilities:

. Performed both Manual and Automated testing

. Prepared Test scenarios and test cases based on business and

functional requirement

. Performed Functional, Regression, Data-driven, GUI, Black Box testing.

. Created and managed Manual and Automated test cases in Quality Center.

. Research, specify, and review software requirements to understand

specific objectives for software to be created.

. Worked on Different Operating System like WIN 7, XP and 2003 and 2008

Servers to test the system compatibility of Dispatch Planning System

functionalities.

. Research and prototype software solutions to satisfy requirements.

. Document high-level and detailed software designs and conduct formal

reviews with software development team.

. Implement software according to design specifications.

. Perform task breakdowns and effort estimates.

. Upgrading and restoring the databases from one version to another

version in Dispatch Planning System using SQL 2008 Server.

.

Helpdesk (Networks/User Systems) Engineer

Global Link Solution, Sterling, VA

April 2004- April 2013

On Demand Sales Tool (ODST) is an automated sales tool that helps to

generate accurate pricing for the sales of the various products of Sprint

Communication, and Sprint-Nextel. GLS provide the development, maintenance;

help desk support, and platform support of this pricing and ordering tool

to sprint. It enables user to create a promotional price quotes; generates

required forms; and initiate an order for standard voice and data

configurations. It generates the accurate PIC and Promo codes for the

products to remove the inconsistency in the DMZ server of sprint through

the Service Gateway.

Responsibilities:

. Performed the role of QA analyst in the implementation of various

projects related to ODST.

. Develop the high-level Test plan, Test cases, and Test Scripts for

most of the infrastructure and pricing related projects with Sprint,

XO, FSA, AVAYA and billing company using HP Quality Center.

. Provided User Manual, Technical Document to the end user.

Helpdesk Support

. Help Desk support over 5,000 users who use mission critical business

applications

. 2nd tier troubleshooting with customer's elevated critical application

issues

. Supported user issues related an hardware, software and network

problems

. Daily monitoring company's network activity and system performance

. On-going maintenance work for network and systems patch management,

upgrade and equipment replacement

. Write documentation/technical report about hardware, software

Environment: Windows, QTP, Quality Center, SQL Server, and Oracle.

Professional Training: Mastering Requirement Management with use cases

(Rational)

Project Planning and Customization using Rational

Test Manager

Special Training on Sprint Product Configuration.

GLS Core Business process flow training.

Education: Master of Science.

University Of Dhaka, Bangladesh

Associate Degree in Computer Information System

Montgomery College

Rockville, MD.

Reference: Available upon Request.

Contact this candidate