Customer Service Medical Assistant/Phlebotomist

ROBIN BATCH

** ******** ***** *** *** • Fredericksburg, VA 22406 •

Phone: 215-***-****

MEDICAL ASSISTANT

Highly motivated and passionate professional seeking a Medical Assistant position in the health field. Offering relevant education,

experience and skill to maximize the level of patient care.

Areas of experience include:

Phlebotomy techniques Examination support

Vital signs Administration of injections

Assistance with minor surgeries Proficient in Microsoft Office

Medication dispensing Application of wound dressings

EDUCATION AND CERTIFICATION

Community College of Allegheny County, West Mifflin, PA

June 2011

Medical Assistant Certificate

Related courses:

Medical Terminology Medical Financial Management

Clinical Medical Assisting I & II Medical Transcription

Administrative Medical Office Management Laboratory Procedures for the Medical Office

PROFESSIONAL EXPERIENCE

9th Street Clinic, McKeesport, PA

4/2012 – 8/2014

Volunteer (April 2012)

Medical Assistant specializing in Phlebotomy (May 2012-August 2014)

Obtain blood samples for medical testing and transfusion through venipuncture

Follow infection-control and safety procedures in carrying out daily phlebotomy functions

Prepare blood-collecting equipment, draw and safely store blood samples to prepare for transport

Administered flu injections, TB tests, PPD tests, urinalysis, strep and pregnancy tests

Sanitized work stations to prepare and assist physicians in minor surgeries

Check expiration date, stock and order supplies as needed

Followed procedures to secure patient files, lock pharmacy and close clinic

Century III Medical Associates, West Mifflin, PA

5/2011– 6/2011

Medical Assistant Externship

Performed 160 hours as a medical assistant in an internal medicine/family practice group consisting of seven

physicians, ten medical assistants and office staff.

Prepared the patient for physical examinations, positioning and draping patients.

Measured vital signs, height and weight measurements and recorded in patients’ chart.

Performed electrocardiograms, assisted with eye and ear examinations, and injections.

Contacted patients by phone with test results, answering questions.

Answered phones, scheduled and cancelled appointments.

Verified insurance, processed invoices and health insurance claims.

Retrieved prescription refills from voicemail and called into pharmacy.

RELATED EXPERIENCE

Hickory Farms, West Mifflin, PA

11/2000 – 1/2006

Customer Service

Built kiosks and arranged and displayed merchandise to promote sales.

Recommended, selected and obtained merchandise based on customer needs and desires.

Computed sales prices, total purchases on cash register and processed cash or credit transactions.

Stayed current on sales and promotions, policies regarding payment and exchanges, and security practices.

Conducted stock inventory and replenished new stock as it arrived.

References: Available Upon Request

United States Census, Pittsburgh, PA

(2000)

Enumerator

• Located homes based utilizing address and map data.

• Conducted in person or telephone surveys to collect information.

• Persuaded uncooperative citizens to participate in the survey process.

• Maintained confidentiality in accordance to governing policies.

Echostar, McKeesport, PA

Customer Service Representative (1999 – 2000)

• Provided customer service via inbound telephone calls.

• Solicited products, collected bill payments and adjusted charges.

Addressed tech support questions or referred on for more advanced problems

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