Salesforce.com, Operations, Project Management, Training
Resume:
Laura Peckham
I am driven by a desire to do things better, faster and cheaper. I am an experienced and proactive leader with
Profile
strengths in communications, process creation, process implementation, and problem solving. I am a
seasoned project manager with experience in planning, budgeting, collaborating, and managing project
changes. I am a skillful analyst and report writer with practice in margin modeling, forecasting, and change
analysis. I am a capable Salesforce.com platform designer and builder. I also have experience in code
specification writing and testing. I have remained a loyal employee through tenure and dedication. And I
have been promptly promoted with my employers as a result of my capability and work ethic.
Work Experience
SENIOR • Provided SaaS and Cloud Consultant Services to Clients
CONSULTANT • Managed Software Implementation and Enhancement Projects on Salesforce.com Platform
CORPORATE • Designed, Built and Tested Software and Database Reporting
ASSOCIATES • Administered Software Training to Database Administrators, Sales Support, and Sales Field
Fort Worth, TX
• Provided 24/7 On-Call Software Support Services
Oct 2014 – Current
• Managed Sales Operations Team of 15 Employees
SALES • Controlled Annual Operations Budget of $700,000
OPERATIONS • Produced 40+ Invoices Weekly, For 18 Clients and Up To $3.7 Million in Revenue
DIRECTOR • Produced 40+ Payrolls Weekly, For 2,500+ Employees and Up To $2.1 Million in Payroll
20/20 • Reduced Man Hours on Payroll and Invoice Process by 81% Through Automation
COMPANIES • Designed, Built and Maintained Custom Software on the Salesfore.com Platform for 18 Clients
Fort Worth, TX
• Implemented 2 New Salesforce.com Instances
Jun 2008 – Oct 2014
• Given 20/20 Leadership Award in 2013 and 2014, and Nominated for 20/20 MVP Award in 2014
TEAM • Managed Credit Reporting Team of 14 Employees, Across 3 States
LEADER • Organized Department Workflow and Set Department Performance Standards
COUNTRYWIDE • Trained in Federal Regulation and Facilitated Employee Compliance
HOME LOANS • Maintained 99.9% Dispute Response Fulfillment
Fort Worth, TX
• Preserved 97% Dispute Response Accuracy
Jun 2004 – May 2008
INTERNATIONAL • Traveled to Hyderabad, India and Trained 12 Specialists on Credit Reporting Dispute Process
TRAINER • Created Training Materials and Plans
COUNTRYWIDE • Administered Training in Classroom Setting
HOME LOANS • Monitored Performance and Provided Employee Feedback
Fort Worth, TX
• Had India Team Fully Functional Within 45 Days After Launch
May 2007 – Sept 2007
Skills Technology Education
BS/MS Accounting 2015
• •
Experienced Leader Salesforce.com Administrator,
University of North Texas
Designer, Builder, Maintainer, Report
• Confident Communicator
GPA 3.25
Writer
• Skilled Analyst
Associate of Arts 2010
• Code Specification Writer and Tester
• Process Designer
Tarrant County College
Software Trainer
•
• Project Manager
GPA 3.70
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