Customer Service Engineer

Kelly Morgan

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***** ** **** **. ********, OR 97023 503-***-**** *******@*************.***

Qualifications Summary

• 6+ years Senior Equipment Engineer Backgrind and CMP

• 18+ years semiconductor experience in multiple high-tech clean room environments.

• 18+ years robotics testing, calibration and programming with Ladder logic.

• Advanced knowledge of Windows and Microsoft apps Word, Excel, Access and PowerPoint.

• Computer proficient (PC, Windows, Database, WAN and LAN).

• 6 years customer service management as Site Coordinator and Service Supervisor.

• Ability to work with minimal supervision in a fast paced environment and very detail oriented.

• Able to troubleshoot Electronics, Mechanical and Software issues using O-scope, DVM and SW tools.

• Hard working, fast learner, team-player with good written and verbal communication skills.

Experience Highlights

ON Semiconductor Gresham Oregon (02/2008-04/2014)

• Senior Equipment Engineer for Backgrind and CMP

• Primary responsibilities included cost savings and tool improvement.

ON Semiconductor Gresham Oregon (04/2007-02/2008)

• CMP equipment technician.

Novellus Systems, Inc Tualatin Oregon (10/1995-03/2007)

• Site manager/coordinator at LSI Logic Gresham site from 2000-2006.

• Planned scheduling for up to 22 technicians at customer site for 7/24 schedule.

• Compiled reports on machine statistics and downloaded database files to track machine histories.

• Coordinated technical support with customer’s input in order to achieve over 85% tool up time.

• Maintained ‘hands-on’ approach to tool repairs and documentation.

• Managed an install in Asia.

• Built, installed, qualified and maintained CMP tools for/in customer fabs.

• Worked with Engineers to qualify new processes.

• Taught and modified robot toolpoints; repaired electrical, mechanical and pneumatic systems.

• Worked with Engineering to identify mechanical, electrical, and software problems.

• Worked with software to re-write software tasks to fix customer specific issues.

• Worked with Engineering to identify problems with GEM-SECS automation control software.

• Identified parts from BOM and ordered using customer’s parts ordering system.

• Wrote and modified procedures for ‘first of its kind’ tools.

• Trained operators in basic operation, maintenance and troubleshooting.

• Level 3 trained on Novellus Systems Sequel tool set

• Some on the job experience on Novellus Systems Altus, Speed, and Sequel

Education

ITT Technical Institute : Bachelor of Science degree – Automated Manufacturing. (11/1995)

• Significant coursework included: Robotics, Process Control, Factory Automation, Just in Time Concepts, Digital and

Semiconductor Theory, Calculus, C++ programming, Probability and Statistics.

ITT Technical Institute : Associate of Applied Science degree – Electrical Engineering. (11/1994)

• Significant coursework included: Digital and AC Electronics, PC Technology, Microprocessors, Electronic Devices,

Basic Programming, and Networking Concepts.

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