Customer Service Human Resources

Deborah L. Davenport

** *** ****, **********, **. 30292 678/544-0262 ************@*****.***

SUMMARY OF QUALIFICATIONS

Highly motivated and organized. Years of experience accurately handing financial reports in deadline

environments. Excellent customer service and computer skills, including Microsoft word, Excel, PowerPoint

and access. Proficiency in managing account payables and accounts receivables. Expertise in developing and

delivering monthly, quarterly and annual financial statements.

SKILL PROFICIENCES: Customer Service * Accts Payables*Accts Receivables * Budget

Preparations*Financial Statements

PROFESSIONAL EXPERIENCE

Dept of Human Resources - Gainesville, GA. 05/1994- 05/2010 - Case Manager/Accounting Parapro

Prepared and maintained annual budget, Maintained inventory records.

Prepared and Processed Payroll, Completed and submitted tax forms and returns, workers' compensation forms,

Pension contribution forms, and other government documents.

Received, recorded, and deposited checks. Processed Accounts Receivables and Accounts Payables

Reconciled General Ledger, Trial Balance, Bank Accounts. Processed, Recorded, Balanced Financial

Transactions, GJ entries. Maintained Daily the Accuracy of the Revenue/Expenditure Report

Prepared purchase orders, expense reports, contracts (MOU's). Maintained and recorded employee's annual

leave and sick leave. Compiled and prepared monthly accounting reports for State Office

Processed End-of-Month, End-of-Quarter, and End-of-Year financial reports. Prepared and Processed W-2's

Prepared all personnel related letters, forms for disciplinary actions, terminations, transfers, promotions, etc.

Maintained, prepared all employee Benefit Plan information including adding, terminating, changing, enrolling

employees in the benefit plan which includes Retirement, 401K, 457, Medical, Dental, Life, Cancer Ins., Short

and Long Term Disability, Medical Spending Account, Child Care Spending Account, etc.

Maintained and administered Workers Comp and COBRA. Planned office activities and work projects.

Corporate Payroll – Norcross, GA. 12/2010 – 02/2014 – Tax Specialist

Communicated with various state agencies regarding customer accounts, supplying information or providing

various reports needed. Confirm customer filing frequency and rate information. Interacting with various state

agencies to resolve tax issues for customers, try to obtain waiver of penalties and interest. Answer customer

inquiries regarding their account, payments made, reports needed, tax notices received or general questions.

Follow up with customers regarding tax issues via phone, fax or email. Tax notices received from external

agencies; review and take appropriate action as needed. Document what action was taken. Write correspondence

to IRS and state agencies to request abatement and appeal of any penalty or interest assessed against accounts.

Amendments/Reprints. Quarter End/Year End Processing:

Education: University of Georgia 1998

Governmental Financial Management

Griffin Technical College 1996

Accounting

Lanier Technical College 2011

Criminal Justice

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