data entry sstw for cps unit of social services

E L IZABETH VATTER

* ****** ***, ***********, ** 14227 C: 400-9475 /

*******@*****.***

Summary

Knowledge in Centraporte, WMS, and CCTA systems as well as word and

excel programs. Experience in client interaction via phone and in person

contact; while aiding in resolving matters of payments, change requests,

made by providers, of personal history such as address, name change or

addition or deletion of children.

H IGHL IGHTS

WMS

Centraporte

Auditing daycare payments

Data entering of information

Recoupment of payments

Evaluating supplemental payments

Mathematical calculations of overnight payments

I n terpreting problems with timesheet and schedules that need to be sent

to case workers for adjustments

Filing, coping, other office functions

EXPER I ENCE

Data Ent ry Operator 05/2003 -

c ur rent

Accounting division/daycare

Social Service Team Worker recent promotion to

b egin 9/15/14

Auditing daycare vouchers for payment, phone and window interaction

w ith clients to resolve matters concerning payments or changes to

personal information. Decision making on supplements or recoupment of

f unds. Copying, filing, entering of information in excel, word, and CCTA

p rograms. Emailing providers when needed.

customer service 09/2002 -

05/2003

Radio Shack Service Center

Customer service, phone and face to face contact with customers. Logging

i nformation into excel spreadsheets with correct information of

customer’s personal information as well as information of items in need

of repair. Prepared repaired items for shipment by evaluating proper

i nventory of items being received and being shipped. Copying, filing

Server/hostess 04/2001-05/2002

Forestview Restaurant

Security, secreta ry, scheduler

09/1999 - 09/2001

Canterbu ry Woods

I worked as secretary for the maintenance department. I gained

experience in billing of voucher invoices and logging information into

excel spreadsheets, filing, handling the ordering, delivery and restocking

of supplies. I managed the scheduling for the housekeeping staff and

f illed in as over-night security when needed. I trained for and ran

i nspections of the nursing home facilities. Also assisted over 300

residents with their individual needs and concerns.

A ll prior work experience, before the year 1999, involved serving,

hostessing, and cashiering in restaurants and dairy stores. I was a

softball umpire for one summer. I also worked as a pre-k teacher for one

year with Ripen With Us daycare center

E DUCAT IO N

H igh School Diploma Psychology/ Science majors

1980

Kenmore East SH

I also successfully completed continuing adult education programs in

word, excel, sign language and Spanish. I also completed a home study

course in the field of Medical Assistant

Contact this candidate