Customer Service Manager

Richard S. Sisson

612-***-**** - **********@*****.***

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PROJECT MANAGER - WAREHOUSE MANAGER - INVESTIGATIONS

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Accomplished, and well respected management professional with 25 year track record in

diversified settings of warehouse, facilities, buying, properties management and legal

environments. Works with corporate heads, staff at all levels and union and non-union

personnel to meet work demands and desired business outcomes. Agent of solid management

and operational strategies using total quality management principles and business

reengineering practice.Recognized for reliability, satisfaction, and measurable, results in

improved production, increased profitability, cost reduction, and enhanced employee moral.

!Spearheaded shipping and receiving for 7 store locations, maintained proficient

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processes and procedures with all vendors, and attained consistent, on-time delivery

of ordered product through out entire supply chain.

!Played a key role in multiple new store openings, supervised planning, contractor

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coordination, system installations, and fixture planograms as per time and cost

demands with minimal disruptions.

!Collaborated with owners, store management, operations management, chief account,

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and warehouse personal on product delivery, promotions, mailings, and sales events

that ensured consistency throughout the organization with improved profit margins.

!Key liaison for successful project management in warehouse, stores and business

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!operations within challenging, ever changing work environments. skills to include new

- Engaged employees to use their full potential by broadening their

!job experiences with increasing productivity

Core Competencies

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Warehouse & Facilities Management - Property Management - Project Planning & Development

Multisite Management - Business Marketing & Promotions - Planning & Scheduling - Buying

Communications - Presentations - Vendor Relations - Contract Administrations - Shipping-

Receiving - Inventory Management - Revenue Enhancement - Cost Containment - Staff Training

& Development - Performance Management - Legal Investigations - Records Research

People Skills-Adaptability

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Professional Experience

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Robichaud, Anderson & Alcantara P.A. Minneapolis, MN ( November 2011 -

September 2012 )

! Investigator

Legal

Key Achievements :

- Formed Close relationships with clients to earn their trust and confidence in order to acquire as

much information to benefit their case.

- Worked with varied medical personal to get accurate facts about clients conditions as it

pertained to the case.

- Able to acquire accurate information by continuing to pursue leads that provided sustainable

information for cases.

- Reviewed police reports and discovery materials, photographed and analyzed accident

scenes, interviewed parties and reviewed witness statements. Performed background

investigations.

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O’Neill Properties Edina, MN ( March 2005 - Present)

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Properties Manager

Key Achievements:

- Demonstrate exemplary leadership and project management skills with a commitment

to highest quality of customer service, client relations, and property management for

residental and commercial account base.

- Work well with people from a variety of backgrounds and cultures and maintained

exceptional business relationships.

- Lead by example and continually meet all project time lines and cost constraints.

- Manage properties and provided services such as repairs, maintenance, and upgrades

for commercial and residential properties.

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Dana’s Apparel, Edina, MN January 1986 - May 2005 )

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Warehouse, Facilities & Buying Manager

Key Achievements:

- Decreased expenses by 12% annually with cost effective vendor contracts.

- Established new procedures for warehouse operations, layouts, shipping and receiving,

and suppliers schedules that greatly enhanced operations and productivity.

- Quickly resolved facilities issues for maintenance, repairs, HVAC, lighting.

- Facilitated open lines of communications with all store locations to ensure a seamless

operation for a steady stream of merchandise and supplies throughout the organization

during rapid growth and expansion.

- Addressed any merchant issues for defects, shortages,late arrivals, discounts or

exchanges and returns to vendors.

- Anticipated needs or changes before they emerged.

- Managed and directed staff of 12 and provided operational oversight of warehouse that

served 7 stores locations that generated $ 13M annually.

- Hired, trained staff, applied performance measurements and all corporate policies and

procedures.

Education and Skills

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Management And Business Finance

University of Minnesota

! Skills:

Key

- Hiring and Performance Evaluation

- Accounts Payable and Receiving

- Team Leadership and Ownership

- Vendor Relations and Management

- Investigations and Records Research

- MS Word, Works, Access, Excel, Powerpoint, Keynote, Pages

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! Harriet Elementary Parent andolunteerProgram

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Lake Tutoring

Mt.Olivet Music Program for Children

Southwest Community Advisory Council

Habitat For Humanity

Lake Harriet Elementary School Community Education Program

Southwest High School Community Programs

Feed My Starving Children / Meals on Wheels

Animal Humane Society

Girl Scouts of America

Coaching

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