Customer Service High School

Nicole LeBlanc

Senior Production Planner/Scheduler

Indian Trail, NC

******.********@***.*** - 704-***-****

WORK EXPERIENCE

Senior Production Planner/Scheduler

P.I.M Brands LLC - Somerset, NJ - July 2012 to May 2014

Actively define and support initiatives to drive continual improvements in business practices and parameter

settings for high volume, multi-million dollar output product lines. Including the development of annual operating

plans in concert with supporting departments for profit increase and forecast validation

• Interpret and negotiate priorities that have conflicting deadlines with production to meet operational, supply

chain, and logistics constraints

• Report development, maintenance, and communication of KPI's that are consistent with executive strategies

• Suggest and report production flow improvements based on schedule demands, current WIP, shortage

constraints, personnel, and equipment utilization - increasing target production performance by 57 percent in

a 10 month span

• Utilization of ERP/MRP systems for planning and transactions, monitoring shop performance and work orders,

and prepared documents as necessary to support on time shipping

• Maintain and adjust schedules to assure the projected capacity and materials needed to meet corporate

demands are met while minimizing the risk of service issues

• Routine validation of BOM's, product structures, routings

Production Planner/Scheduler

Humanscale Corp - Piscataway, NJ - July 2005 to April 2011

Increased disposable income by 1.3 percent through performance improvements for staff, utilization

comprehension, and system accuracy to achieve gold status, translating into $1.4M in captured revenue within

a twelve month period

• Prepare run out analysis for discontinued items, and coordinate exit strategies for slow moving/no moving

inventory to increase warehouse space, and decrease overhead costs

• Monitor and report shortages and delays in shipments to upper management on a daily basis,

providing root cause analysis, prevention measures, and revised delivery expectations. Championed daily

production meeting with the Logistics, Purchasing, Sales, and Customer Service leads to communicate clear

understanding of the direction needed. Maintained an above industry standard of 97% OTD, and a 98%

customer satisfaction rating average throughout length of employment

Senior Production Planner, Thermo Fisher Scientific

Microgenics - Fremont, CA - April 2001 to April 2005

Manage and minimize scrap due to age and obsolescence (lot/lot). Provide root cause analysis for product

failures, and directed recovery planning functions. Review and evaluate all document change orders for

financial impact, production activities, process flow, part number and usage accuracy, implementation

dates and inventory disposition as well as GMP, ISO and FDA compliance. FIFO/FEFO management of

raw materials/lots. ECO/ECN review/implementation and system upkeep. Continual communication with

supporting departments on status of open orders and on time shipping expectations. GMP/ISO/CP compliant

Production Scheduler

Holland Pacific Hitch - Milpitas, CA - June 1999 to January 2001

Scheduled production, machine and packaging lines to assure fast response and delivery requirements were

met without delay. Prepared availability of materials and maintained work orders, monitored inventory levels,

and processed change orders/ECN's/BOM's

Office Manager

Desert Geotechnical Inc - Las Vegas, NV - July 1998 to May 1999

Staffed, trained, and managed office personnel in all related capacities

Service Planner

Small Aircraft, Sierra/PacWest Airlines - Las Vegas, NV - March 1997 to January 1998

Prepared work orders for inspection/replacement of aircraft parts through ERP and phase requirements.

Submitted times, cycles, and adherence of Service Bulletins to FAA for aircraft integrity. Surveillance of supplier

performance, inventory levels, part related monetary losses, short cycle turns, certifications, and maintenance

compliance for all fleet aircraft

Service Planner

Heavy Aircraft, Tri-Star Airlines - Las Vegas, NV - June 1995 to February 1997

Coordinated and facilitated upkeep of all heavy aircraft through time frame/life cycle scheduling, parts

availability, shortage notifications, work order issuance, phase out executions, and demand planning

Service Scheduler

Heavy Aircraft, Eagle Flight Services - Las Vegas, NV - October 1991 to April 1995

Prepared finite and infinite scheduled maintenance plans. Worked closely with the buyers on shortages, new

part receipts, vendor expectations, turnaround times, and product alerts to effectively schedule the task needed

with minimal down time

EDUCATION

CM_CIL Technology Center Online

2014 to Present

GED

James Kearney College - Trenton, NJ

2012 to 2012

General Studies

Ocean View High School - Huntington Beach, CA

1984 to 1986

SKILLS

Applied negotiations and time management training, team building and constructive work environment

strategies, ability to speak/write clearly and concisely to convey intention to all levels of personnel

ADDITIONAL INFORMATION

TECHNICAL SKILLS: ERP/MRP Business Data Systems such as Oracle, MAS 2000, QAD, Lawson M3, and

SAP. Extensive application knowledge of all the Microsoft Office Suite programs. Proficient on all standard

office equipment. Type 85 WPM

DEVELOPMENT: Highly adaptable and flexible to accept new ideas, people, and procedures. Detail oriented

with a strong focus on cost reduction, lean manufacturing processes, on time order fulfillment, ISO/ GMP/ GCP/

S&OP compliance, and well versed in finite/infinite capacity planning/scheduling. Excel in high stress, fast

paced positions utilizing time management skills, and able to prioritize in order to meet deadlines with accuracy

and efficiency. Extensive experience in logistics, operations, and supply chain management methodologies

that are incorporated into master scheduling and planning techniques. Highly motivated professional with 23

years of proven leadership experience incorporating problem solving, interpersonal, and organizational skills

within the production and manufacturing discipline. Strong analytical skills to make quantitative projections.

COMMITMENT TO EXCELLENCE: Cost conscious with a thorough understanding of minimizing delays

and increasing customer satisfaction. Self starter that requires no supervision, who can promote healthy

working relationships with all levels of fellow employees and vendors by extending respect, reliability, and

job knowledge. Strong focus on upholding policies and procedures to the highest standards to ensure safety,

positive work environment/surroundings, quality of end product, and profit increase. Maintain exemplary

standards of professional conduct.

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