Project Manager Management

DAVID WOODARD

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SUMMARY

Accomplished and proven Senior Level Manager/Director with 14 plus years’ experience coordinating multiple enterprise-level,

complex, large-scale PMO projects, infrastructure and platform transitions including internal and external multi-cultural global

projects in the insurance, financial services, mortgages, call centers, government entities, PEO & PPO, manufacturing supply

chain management, education, background screening & fulfillment, transportation, verifications and SDLC industries.

OBJECTIVE

Currently considering lateral growth opportunities that offer both challenging and rewarding goals in similarly related industries

relative to my experience within an organization that truly believes in, supports and provide its leadership staff with the necessary

tools, resources and funding to successfully exceed operational and financial goals. Such opportunities most certainly include

Director and Sr. Management level roles but are not limited to such.

SKILLS & COMPETENCIES

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Operational Enhancements UAT, SIT, UNIT Testing

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Platform Consolidation Implementations

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Requirements gathering & document writing Web Development

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Software Development & Improvement Application Development

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Product Development & Management Information Security

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Risk Analysis & Management Data Migrations

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Best Practices Management (BPM) Enterprise Resource Planning (ERP)

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Customer Resource Management (CRM) Strategic Planning & Coordinating

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Supply Chain Management Client Vendor Management

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Imaging & Workflow (OCR/ICR/IMR) Service Oriented Architecture (SOA)

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Multi-cultural Management Experience Object Oriented Development (OOD)

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Change Management User Experience (UX) Design

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Problem Solving User Interface (UI) Design

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Quality Control PMO Program & Vendor Management

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PMI Methodology (PMBOK) Relationship Building

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PMO Effective Communication

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Team Building & Management Flexibility & Adaptability

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Software Development Life Cycle (SDLC) Software as a Service (SaaS)

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SCRUM/AGILE Methodology Project Life Cycle

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TECHNICAL

MS Project, Excel, Word, Visio, Access, Lotus Notes, SharePoint, Rolodex, Verify Direct, Advantage Direct, CHIEF, SalesForce,

Visual Studios, TFS, Citrix, JIRA, Oracle PeopleSoft, Middleware, Blue Works, Enterprise Application Integration (EAI), Object

Request Broker (ORB), WebSphere, Enterprise Service Bus (ESB), Software as a Service (SaaS), Message-Oriented Middleware

(MOM), Open Air

Operating Sys: Windows 1998, 2000, 2003, 2007, 2008

Graphics & Editing Tools: Pencil, Balsamiq, Snag It, Mockup

EDUCATION

University of Phoenix – Tampa, FL

MBA with concentration in Project Management (in progress - 2014)

University of South Florida - Tampa, FL

B.A. in Community & Behavioral Sciences

DAVID WOODARD

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Participated in qualitative/quantitative research focus group studies on Sociology, Psychology, Antisocial

Behaviors

University of South Tampa – Tampa, FL

Minor studies in Information Technology - Project Management

Microsoft Access 2007 Database, Microsoft Excel & Word, Microsoft Power Point

DAVID WOODARD

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EXPERIENCE

Applied Systems – University Park, IL 4/14 – Present

Project Manager

• Create a comprehensive Implementation Project Plan including a Scope Statement, Risk Register and Task Register

• Implement and maintain project schedule, project documents, and meeting notes

• Identify project stakeholders and stakeholder requirements and negotiate project governance rules with these key

individuals

• Provide integrated change control via an established change request process

• Provide comprehensive and on-going risk management

• Work with management to determine resource needs and availability ; negotiate with these functional managers to

resolve outstanding project-related issues

• Perform appropriate and timely follow-up with both the customers and internal areas to ensure project plan is

progressing as scheduled; conduct meetings when necessary

• Provide recommendations and communications for mid-course adjustments; act as the primary negotiator for conflict

resolution

• Maintain all time keeping records that will be used in client billing and makes available to appropriate internal sources at

agreed upon intervals

• Conduct formalized post implementation customer satisfaction review

o Utilize generally accepted/recognized project management methodology and practices

o Assist management in mentoring new Project Managers to the organization, as requested

o Attend conventions, summits or user group meetings as requested

David Woodard – dba: TBS-Transparent Business Solutions - Tampa, FL 1/03 -- Present

Lead Project Manager

Clients: Franklin Templeton (Current) Walter Investments (5/13-12/13), Transamerica Investments (4/13), FL Dept. of

Transportation (7/12 – 9/12), First Advantage (5/11-03/12), Infiniti Resource Mgmt (3/03-9/09), Everest University

(9/09-1/10)

• Work under the PMO within the Imaging & Workflow System Replacement Program, leading the US TA “Testing” and

“Reporting” sub-streams

• Replace Scanning, Indexing, and Storage and Workflow software with upgraded/new products

• Replace all functionality in the existing system, while seeking out improvements to the current process to determine if

they can/should be included in scope

• Managed under the PMO the change management efforts for business users so to adopt the upgraded/new systems

processes and use them effectively when implemented

• Manage triage and track all SIT, UNIT and UAT defects, issues, bugs, fixes in HP Quality Center

• Utilize HP Quality Center and JIRA for tracking and reporting of testing progress

• Overall management of sub-streams including relevant documentation, status reporting, meeting, delegation of tasks,

and working with virtual teams internationally across different time zones based on PMO policy and guidelines

• Identify issues and risks related to the sub-stream, including resolution and mitigation

• Manage Business Analyst team for all enterprise-wide Finance Accounting projects which include Procure-to-Pay,

Accounts Payable, Travel & Expense, SAP ERP integrations and SharePoint site development

• Coordinate all SaaS initiatives from project start to close including discovery, analysis, recommendation, vendor

selection, oversight, change management, budgeting/funding, cost benefit analysis, construction, deployment, project

team management, resource, scheduling and production management transfer

• Create Use Case, User Story, BRDs, SRSs, FDDs and Functional & Process Flow Diagrams

• Facilitate meetings, managed off-shore analyst and development resources within timeline, scope and budget

• Managed analyst and quality assurance teams through testing, debugging, analysis, discussing implementation of new

build integrations, interfacing and enhancing existing programs

• Organized workflow from group planning sessions through implementation in variety of media and capitalizing on

primary competencies of business, technical and design teams

• Perform System, Unit and UAT Testing and trained local and remote resources on the application use and functionality

DAVID WOODARD

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• Platform Consolidation

o Migrate a large client base from an old Odyssey platform to a newer customized (Advantage Direct) platform

for all HR background screening

o Manage analysis and research efforts for understanding of all internal HR background screening products

o Interview all stakeholders to elicit requirements and define scope

o Oversee writing of all requirements documents (BRDs, SRSs, FDDs) to close gaps between business objectives and

Technology platforms

• Operations Application Enhancements

o Establish, integrated and maintained security controls standards for BPM regulatory compliance

o Maintain all internal Operations Applications for team support (SharePoint, SAP, Lotus Notes, etc.)

o Provide enhancements, support and cost benefit analysis to modernization projects that are envisaged

o Create backlog of project(s) using a project road map

• Provide leadership and directional management expertise to Business Analyst and Development teams including

developers, programmers, architects, business analysts, quality analysts and quality control staff from project end to end

• Establish ISO and SOX compliance of e-Commerce web site product for High School Admissions Department -

Corinthian College/Everest University

• Identify user security levels for new lines of business which includes user group authority level, system access and

security profiles.

• Used IT PM methodologies to successfully deliver small to large scale SaaS projects utilizing Project Charter, Master

Project Control Plan, Issue Log, Risk, Time, Quality and Resource Mgmt, Status Reporting, Change Control,

Operational Acceptance, Performance Acceptance, Lessons Learned, Monitor Controlling

• Developed functional requirements, project charter, budget analysis, scope, timeline deliverables through proven PMP,

SDLC, SCRUM AGILE methodologies

• Perform discovery and analysis of internal and external data for quality improvement initiatives

eMason - St. Petersburg 9/12 – 3/13

Sr. Business Analyst

• Supported Business Analyst teams through eliciting and gathering of requirements to meet financial client’s needs and

specifications

• Defined SCOPE and provide solutions to financial client through product enhancements, new design and fixes

• Provided all phases of analysis including Discover, Define and Design

• Managed the analysis efforts and provided day-to-day support of financial application systems

• Created Use Cases, User Stories, BRDs, SRSs, FDDs, Business Requirements gathering, Functional Specs and

Functional & Process Flow Diagrams

• Managed the entire analysis and documentation business processes and writing of functional requirements

• Created documentation that can be acted upon by technical team resources

• Identified user authority and security levels for new lines of business which includes user group authority level, system

access, security profiles.

• Utilized SCRUM Methodologies for managing and prioritizing tasks, identifying impediments and providing estimates

of activities

FlightStar – Jacksonville, FL 3/12 – 7/12

Project Manager / Sr. Analyst

• Managed AMROS ERP project from implementation to System, Unit and UAT testing

• Worked with all stakeholders end users to identify functional deficiencies that didn’t align with business objectives

• Performed testing for all ERP modules consisting of Procurement, Inventory, Account Payable, Finance Accounting, HR,

Payroll, Training, Travel & Expense and Business Development/Sales and Marketing

• Completed all stages of analysis (Discovery, Define, Design) and created BRDs, SRSs, FDDs

• Identified business needs to determined solutions including systems components, process improvements, organizational

changes, operational enhancements, platform consolidation, integrations, system interfacing, strategic planning, SOC

and ISO policy development, new application and system builds/design

• Managed staff and stakeholders to successful delivery, increased production revenue, while reducing costs

• Communicated vision long term goals with sales marketing teams to support increased agency force, increased

retention and market share, reduce programs costs from loss/claims and sustain long term enterprise profitability

DAVID WOODARD

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• Facilitated meetings and managed off-shore development resources within timeline, scope, budget

Better Insurance Processing Technology - Sarasota, FL 9/08 – 6/09

Project Manager

• Manufactured, organized and lead all P&C SDLC projects for the $2.9 million revenue stream in 2008

• Provided Service Oriented Architect (SOA), User Experience Design (UXD), User Interfaces (UI)

• Increased product delivery substantially by implementing PMP, AGILE and SCRUM methodologies

• Utilized management and other resources to adhere to high-level regulatory ISO and SOX compliance procedures

through software configuration, validation and SDLC development

• Performed duties using Relational Databases including SQL Server/or Oracle; Web Technologies such as IIS, .NET,

HTML, DHTML, XML/XSLT, VB Script/JavaScript, ASP, IE, Netscape; VB; Java; GUI Design Development;

• Windows 2003 Services/DLLs/DCOM; Windows 2003 Infrastructure (COM+, IIS, Security); Directories (NDS/Domain,

LDAP, MAD); Web Services

• Lead off-shore analyst and development teams including developers, programmers, architects, business analysts, quality

analysts, quality control staff and stakeholders from project end to end

• Supported all analysis, research and discovery efforts of eliciting requirements from the business drivers to improve

business processes and implement solution per client’s specifications

• Acted as client (B2B) liaison Business Analyst Manager to gather essential business requirements (BRDs, SRSs, FDDs),

understand user requests, provide risk analysts and formulate potential resolution for projects

Trinity Insurance, Inc. - Riverview, FL 3/03 – 6/08

Owner

• Utilized business development and relationship building skills to secure P&C clients including Summit Holdings,

Zurich, Safeco, Hartford and Brown & Brown through client/vendor management, successful software integration

and user interface

• Provided all HR functions within organization including employment (hiring/termination), benefits, management of

employee performance reviews, employee policies, safety policies, compensation and payroll while adhering to all

OSHA, ISO and SOX compliance regulations

• Worked with client personnel to identify required changes for product enhancements, fixes and new design/builds

• Managed project requirements and provided support to project team members for all phases of projects

• Elected as lead P&C agency for Alph & Beta deployment of agency management application and portal and dashboards

• Provided business functional analysis for operational business development initiatives

• Identified client’s organizational strengths/weaknesses and suggested areas of improvement

• Served as pilot agent for various commercial web based products to provide SOA, UI, UX design.

• Managed processes and established training program for new agency’s to integrate with user interface

• Provided gap analysis recommendations and solutions for business process needs vs. application functionality

Brown & Brown, Inc. - Tampa, FL 10/99 – 5/03

Director of Marketing

National Retail Commercial Programs:

For Mosquito Program (MPP), Railroad (RPP), Wholesale & Distribution (WDPP), Lawyers (LPP), Physicians (PPP)

• Managed business development teams and producers from $2.1M to $4.8M worth of commercial revenue

• User interface efforts increased program revenue stream from $490,000 to $1.2M between 2001-2003

• Developed/integrated web based portals and dashboards for agency force for download, media alerts and reporting

• Initiated client-agency user interface to support agency performance and increase production from $1.1M to $2.7M

CERTIFICATIONS & AWARDS

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Effective Project Management – 2010 Branding Innovative Marketing – 2009

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IT Management – 2011 MS PowerPoint Training – 2010

• Outstanding Achievement 1998, 1999, 2000

DAVID WOODARD

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PROFESSIONAL AFFILIATIONS

• PMI Greater Tampa Bay Chapter – 2010

• Metropolitan YMCA – 2006

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