Administration, Management, Proposal Writing

*** ******* ***** ***** *****: 630-***-****

Bolingbrook, IL 60440 Email:*****.****@*****.***

Peggy M. Bell

Qualifications 20 years experience in Administration, Business Development/Marketing and

Management in Healthcare

Experience MCM Solutions for Better Health

Chicago, IL

2010-2014

Department Administrator - Sales, Marketing & Client Services

Administration of all key software programs including; Sales Force,

Predictive Response, TF Mail and MEDai for the Client Services, Sales and

Marketing department. Updated and added new data bases as needed.

Led the RFP and RFI process by preparing 1st draft of all responses and

circulated to staff and SMEs to insure accuracy. Compiled final responses,

attachments and required documents to ensure all deadlines were met.

Responded to and composed formal business proposals.

Created and distributed email campaigns and monthly health newsletters to

existing and prospective customers.

Performed Cold Calls to prospective customers to generate viable leads for

Regional Sales VPs using a variety of databases.

Prepared weekly, monthly, quarterly and annual Sales and Marketing reports

as requested. Created customized reports detailing Contracts, Sales Metrics,

and Sales Opportunities as well as individual and departmental budgets.

Created RFP Data Base for RFP and RFI responses. Created a Master

Document Control Log for all frequently used documents for department

staff. Updated all Sales related documents and materials as needed.

Created customized Predictive Modeling Analysis reports utilizing MEDai

Clinical Navigator for Health Plans and Groups as requested.

Brown Rehab Management

Bolingbrook, IL

2006-2009

Business Development

Oversaw all Marketing and Business Development activities in Illinois and

Wisconsin for a regional Managed Care firm based in Southfield, MI.

Responsible for prospecting, servicing and maintaining customer

relationships to increase business and revenues.

Contacted prospective Worker’s Compensation Insurance carriers, self

insured employers and TPAs to discuss services and needs. Distribute

informational packets via mail and email and schedule meetings to sell

services.

Met with current and prospective customers to discuss service needs and

develop business relationships.

Recruited, hired and trained all professional staff. Oversaw all IL & WI

operations.

Compiled weekly Sales Pipeline reports for analysis of current and future

marketing efforts.

Performed Medical and Vocational Case Management for Workers

Compensation and MI Auto cases. Also performed onsite Job Analyses.

Genex Services, Inc.

Schaumburg, IL

1991-2005

Branch Manager/Supervisor – Chicago Branch

Oversaw daily operations for the largest Field Case Management office in

the U.S. with annual Revenues of over $6.5M with offices in Schaumburg

and Springfield, IL with a staff of +50 people.

Managed all key business indicators including: Revenue, Profitability,

Productivity, Recruitment & Turnover and Account Base/Sales.

Oversaw implementation of new computer software program for Field Case

Management services, while exceeding Revenue goals in 2005.

Developed and implemented Employer Services product line.

Maintained annual Productivity Rates of 105% to 115%, over 10 years.

Responsible for the operations of the Brookfield, WI office, enabling office to

become an independent branch.

Recruit, Hire and Train all Professional staff.

Oversaw Quality Assurance Program in compliance with company

standards to maintain URAC accreditation.

Education University of Wisconsin – Stout Menomonie, WI

Graduate Coursework - Master of Science

Vocational Rehabilitation - Vocational Evaluation

Employment Counseling with special emphasis in Psychometrics

University of Wisconsin – Stout Menomonie, WI

Bachelor of Science Degree – Child Development & Family Life

Minor in Psychology

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