SEROP OGANESYAN
Glendale, CA *****
***********@*****.***
OBJECTIVE: Warehouse/Customer Service
SUMMARY OF QUALIFICATIONS
Over 10 years of experience providing customer service. Excellent customer
service skills and very approachable- able to provide the best customer
service at all times in order to ensure repeat business and streamline
revenue for employer. Committed, hard worker, quick learner and punctual.
TECHNICAL SKILLS
Speak, read and write: English, Armenian and Russian
Computers: Excel, Word, Type 45 wpm
WORK EXPERIENCE:
2002 - 2009 BCBG MAX AZARIA
Los Angeles, CA
Packer Supervisor
. Prepared and managed departmental budgets
. Supervised the activities of workers engaged in receiving, storing,
testing, and shipping products or materials
. Interviewed, selected, and trained warehouse and supervisory personnel
. Planed, developed, or implemented warehouse safety and security
programs and activities
. Prepared or directed preparation of correspondence, reports, and
operations, maintenance, and safety manuals
. Issued shipping instructions and provided routing information to
ensure that delivery times and locations are coordinated
. Conferred with department heads to coordinate warehouse activities,
such as production, sales, records control, or purchasing
. Reviewed invoices, work orders, consumption reports, or demanded
forecasts to estimate peak delivery periods and to issued work
assignments
. Inspected physical conditions of warehouses, vehicle fleets, or
equipment and ordered testing, maintenance, repairs, or replacements
. Scheduled or monitored air or surface pickup, delivery, or
distribution of products or materials
1993 - 2001 DESIGN SILVER JEWELRY
Los Angeles, CA
Jewelry Sales/Design
. Greeted customers and ascertained what each customer wants or needs
. Described merchandise and explained use, operation, and care of
merchandise to customers
. Recommended, selected, and helped locate or obtain merchandise based
on customer needs and desires
. Computed sales prices, totaled purchases and received and processed
cash or credit payment
. Answered questions regarding the store and its merchandise
. Prepared sales slips or sales contracts
. Maintained knowledge of current sales and promotions, policies
regarding payment and exchanges, and security practices
. Maintained records related to sales
. Place special orders or call other stores to find desired items
EDUCATION: Certificate in Security Guard Training School 2014