Sales Customer Service

Syed A l i Raza

Address: KARACHI, PAK Year of Bi r th: 1989

Mobile: 0092 331-***-**** Citizen of: Pakistan

Email: ********@*******.***

Objective

A challenging role with an established organization.

Summa ry

• Services existing accounts, obtains orders, and establishes new accounts by planning

and organizing daily work schedule to call on existing or potential sales outlets and

other t rade factors.

• Adjusts content of sales presentations by studying the type of sales outlet or t rade

factor.

• Focuses sales efforts by studying existing and potential volume of dealers.

• Submits orders by refer ring to price lists and product li terature.

• Keeps management informed by submit ting activity and results reports, such as

daily call reports, weekly work plans, and monthly and annual ter r i tory analyses.

• Monitors competition by gathering current marketplace information on pricing,

p roducts, new products, delivery schedules, merchandising techniques, etc.

• Recommends changes in products, service, and policy by evaluating results and

competitive developments.

• Resolves customer complaints by investigating problems; developing solutions;

p reparing reports; making recommendations to management.

• Maintains professional and technical knowledge by attending educational

workshops; reviewing professional publications; establishing personal networks;

participating in professional societies.

• Provides historical records by maintaining records on area and customer sales.

• Contributes to team effort by accomplishing related results as needed.

•

Experience

A UG 2012 –till date Pearl Continental Hotel

K arachi, Pakistan

G uest Services Officer

• Check in/Check out

• Customer Dealing

• Mail Receiving and Dispatch

• Data Ent ry of Guest

July 2011 – Aug 2012 Pearl Continental Hotel

K arachi, Pakistan

Sales Representative

• Tele Marketing

• Sales of Membership Cards

• Outdoor Assigned duties

• Data Ent ry of Customers

March 2009–June2011 Pakistan telecommunication company L td. (PTCL)

K arachi, Pakistan

C PE I nstaller (bpon)

• Manage the 2100 DSL Multimedia & Broadband Connection

• Installation of Broadband Connection & Copper Wire

• Solve the network problems

• Trouble shooting of all regarding Broadband DSL

Dec 2007 Feb 2009 S ky Tower Hotel K arachi,

Pakistan

R eceptionist

• Check in/Check out

• Customer Dealing

• Mail Receiving and Dispatch

• Data Ent ry of Guest

Oct 2006 – Nov 2007 Day’s Inn Hotel K arachi,

Pakistan

Housekeeping

• Clean rooms, lobbies and hallways

• Vacuum and wash carpets and rugs

• Empty wastepaper baskets and ashtrays

• Transport t rash to waste disposal equipment

• Replace light bulbs and repair fixtures

Education

2004– 2006 K arachi Board K arachi,

Pakistan

I ntermediate

T raining

• Time Management

• Sales & Marketing

• Customer Dealing

• Grooming

Skills

•

• Customer Service

• Meeting Sales Goals

• Closing Skills

• Prospecting Skills

• Negotiation

• Self-Confidence

• Product Knowledge

• Presentation Skills

• Motivation for Sales.

References

Available upon request

Contact this candidate