FELICIA WESTMORELAND

acgrmp@r.postjobfree.com• 318-***-****

Qualifications Summary:

I have been business and people-oriented for over fifteen years. This has allowed me to develop several Computer Skills, Educational Fields, Collections, HR, Data Entry, Accounts Payable, Administrative\Clerical\Medical Office and Customer Service skills. I have a high drive for success and have proven to be very productive in my accomplishments.

Education:

Louisiana Technical College Natchitoches, LA

Business Office Technology-Medical Office 2013

35/65 credit hours earned

Louisiana Baptist University Shreveport, LA

Associate of Arts in Bible & Theology Online attending

32/65 credit hours earned

Qualifications as Administrative Assistant:

* Equivalent experience of Associates Degree BA

* Demonstrate written and oral communication skills

* Demonstrate ability to work independently and with a team.

* Over ten years of clerical or administrative experience.

* Typing skills with at least 50 WPM.

* Experienced with Microsoft Office software (Word, Access, Excel, PowerPoint)

* Knowledge of general office machines and telephone system.

* Sensitivity to the needs of persons with disabilities.

* Ability and willingness to work cooperatively with others.

* High degree of discretion dealing with confidential information.

* Ability and willingness to work some early mornings, evenings and weekend days.

* Ability to travel for short business trips.

* Experience creating and maintaining an Access database system.

* Experience working for a non-profit organization.

* 10-key proficiency.

* Familiarity working with people with disabilities.

Professional Experience:

Longleaf Behavioral Hospital Alexandria, LA

MHT Feb.2014-July2014

Alternative Concepts Alexandria, LA

DSW Jan. 2013- Present (PRN)

J.D.’s Rebar & Construction Alexandria, LA

Administrative Assistant/Temp Aug. –Dec. 2012

Sept, 2013 - Present

CRCS-Cane River Children’s Services Natchitoches, LA

Resident Assistant November 2011-August 2012

NPSB-Natchitoches Parish School Board Natchitoches, LA

Substitute Teacher September 2011- Present

January 1994-2004

NRMC- Courtyard (Nursing and Rehabilitation Facility) Natchitoches, LA

Unit Clerk April 2010-August 2012

* Under the supervision of professional nurses, performs a variety of clerical duties associated with patient care unit operations.

* Communicates with members of the healthcare team, patients and visitors using oral and written means and equipment such as the telephone and intercom.

* Handle clerical and other administrative tasks for the center and hospital.

* Assembles patient confidential records and file them for consistent, easy access. Create labels and do other paperwork and assist in finding files as needed.

* Order supplies as directed by doctors and nurses and ensure those supplies are properly stored.

* Answer multiple telephone lines and guide patients and visitors to appropriate places within the facility.

Choice and Change Ministries Natchitoches, LA

Representative/Direct Staff March 2010-July 2010

* Recorded staffing information and compiled attendance records.

* Acted as a liaison between patients, patients’ relatives, and the healthcare organization; communicated patients; questions, complaints, and concerns to appropriate staff members.

* Explained policies and procedures to patients and referred them to the proper services required

* Got familiar with a variety of the field’s concepts, practices and procedures. Relied on extensive experience and judgment to plan and accomplish goals. Performed a variety of tasks.

* Led and directed the work of others. Report to a manager for proper directions.

* Handled clerical and other administrative tasks.

* Assembled and filed patient and employee files.

Irving Independent School District Irving, TX

HIPPY Home Instructor Sept. 2009-Dec.2009

* Conducted periodic home visits to families in the program, including additional

visits according to needs of the families and Home Instructors.

* Referred appropriate families in need of information/assistance to community and school district resources.

* Prepared progress reports for the Program Manager and various agencies as directed.

* Planned, coordinated, and evaluated group activities for parents and their children during group meetings.

* Performed all other tasks and duties as assigned.

Pilgrim’s Pride Corporation Natchitoches, LA

Administrative Assistant Feb. 2007-Nov. 2008

* Maintained regular contact with other departments to obtain and convey information

* Prepared quarterly spreadsheets and reports

* Prepared requisitions for office, plant machinery, and routine supply purchases

* Managed records

* Handled payroll processing and tracked and reported payroll information

* Scheduled appointments and received visitors

* Planned meetings and conferences

* Developed telephone communication skills

Data Alliance Dallas, TX

Customer Service Rep July 2006-October 2006

* Inbound calls

* Resolved customer’s issues; researching accounts, putting work orders

* Set up accounts, data entry alpha & numeric

* Managed accounts; researching billing and payment issues

Frito-Lay Plano, TX

Accounts Payable Clerk June 2005-July 2006

* Assisted Accounting Department personnel as needed

* Maintained record-keeping procedures with minimal or no errors

* Assumed responsibility for effectively researching, tracking, and resolving (or properly referring) accounting or documentation problems and discrepancies.

* Met quotas by processing over 226 invoices for payments

Office Teams Dallas, TX

Data Entry Clerk/ HR Assistant March 2005-July 2006

* Performed a variety of human resource support duties

* Assisted in searching for prospective candidates

* Put together New-hire packets

* Completed assigned reporting functions involving attendance statistics, termination, hire and transferred data, and other information assigned

* Input information numerical and alpha

Rent- A-Center Natchitoches, LA

Accounts/Credit Mgr June 2003-March 2004

* Maintained excellent customer relations and developed rapport

* Resolved customers complaints

* Motivated and supervised 15+ employees to meet company’s expectations

* Collections

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