Customer Service Administrative Assistant
Resume:
FELICIA WESTMORELAND
****@*****.***• 318-***-****
Qualifications Summary:
I have been business and people-oriented for over fifteen years. This has allowed me to develop several Computer Skills, Educational Fields, Collections, HR, Data Entry, Accounts Payable, Administrative\Clerical\Medical Office and Customer Service skills. I have a high drive for success and have proven to be very productive in my accomplishments.
Education:
Louisiana Technical College Natchitoches, LA
Business Office Technology-Medical Office 2013
35/65 credit hours earned
Louisiana Baptist University Shreveport, LA
Associate of Arts in Bible & Theology Online attending
32/65 credit hours earned
Qualifications as Administrative Assistant:
* Equivalent experience of Associates Degree BA
* Demonstrate written and oral communication skills
* Demonstrate ability to work independently and with a team.
* Over ten years of clerical or administrative experience.
* Typing skills with at least 50 WPM.
* Experienced with Microsoft Office software (Word, Access, Excel, PowerPoint)
* Knowledge of general office machines and telephone system.
* Sensitivity to the needs of persons with disabilities.
* Ability and willingness to work cooperatively with others.
* High degree of discretion dealing with confidential information.
* Ability and willingness to work some early mornings, evenings and weekend days.
* Ability to travel for short business trips.
* Experience creating and maintaining an Access database system.
* Experience working for a non-profit organization.
* 10-key proficiency.
* Familiarity working with people with disabilities.
Professional Experience:
Longleaf Behavioral Hospital Alexandria, LA
MHT Feb.2014-July2014
Alternative Concepts Alexandria, LA
DSW Jan. 2013- Present (PRN)
J.D.’s Rebar & Construction Alexandria, LA
Administrative Assistant/Temp Aug. –Dec. 2012
Sept, 2013 - Present
CRCS-Cane River Children’s Services Natchitoches, LA
Resident Assistant November 2011-August 2012
NPSB-Natchitoches Parish School Board Natchitoches, LA
Substitute Teacher September 2011- Present
January 1994-2004
NRMC- Courtyard (Nursing and Rehabilitation Facility) Natchitoches, LA
Unit Clerk April 2010-August 2012
* Under the supervision of professional nurses, performs a variety of clerical duties associated with patient care unit operations.
* Communicates with members of the healthcare team, patients and visitors using oral and written means and equipment such as the telephone and intercom.
* Handle clerical and other administrative tasks for the center and hospital.
* Assembles patient confidential records and file them for consistent, easy access. Create labels and do other paperwork and assist in finding files as needed.
* Order supplies as directed by doctors and nurses and ensure those supplies are properly stored.
* Answer multiple telephone lines and guide patients and visitors to appropriate places within the facility.
Choice and Change Ministries Natchitoches, LA
Representative/Direct Staff March 2010-July 2010
* Recorded staffing information and compiled attendance records.
* Acted as a liaison between patients, patients’ relatives, and the healthcare organization; communicated patients; questions, complaints, and concerns to appropriate staff members.
* Explained policies and procedures to patients and referred them to the proper services required
* Got familiar with a variety of the field’s concepts, practices and procedures. Relied on extensive experience and judgment to plan and accomplish goals. Performed a variety of tasks.
* Led and directed the work of others. Report to a manager for proper directions.
* Handled clerical and other administrative tasks.
* Assembled and filed patient and employee files.
Irving Independent School District Irving, TX
HIPPY Home Instructor Sept. 2009-Dec.2009
* Conducted periodic home visits to families in the program, including additional
visits according to needs of the families and Home Instructors.
* Referred appropriate families in need of information/assistance to community and school district resources.
* Prepared progress reports for the Program Manager and various agencies as directed.
* Planned, coordinated, and evaluated group activities for parents and their children during group meetings.
* Performed all other tasks and duties as assigned.
Pilgrim’s Pride Corporation Natchitoches, LA
Administrative Assistant Feb. 2007-Nov. 2008
* Maintained regular contact with other departments to obtain and convey information
* Prepared quarterly spreadsheets and reports
* Prepared requisitions for office, plant machinery, and routine supply purchases
* Managed records
* Handled payroll processing and tracked and reported payroll information
* Scheduled appointments and received visitors
* Planned meetings and conferences
* Developed telephone communication skills
Data Alliance Dallas, TX
Customer Service Rep July 2006-October 2006
* Inbound calls
* Resolved customer’s issues; researching accounts, putting work orders
* Set up accounts, data entry alpha & numeric
* Managed accounts; researching billing and payment issues
Frito-Lay Plano, TX
Accounts Payable Clerk June 2005-July 2006
* Assisted Accounting Department personnel as needed
* Maintained record-keeping procedures with minimal or no errors
* Assumed responsibility for effectively researching, tracking, and resolving (or properly referring) accounting or documentation problems and discrepancies.
* Met quotas by processing over 226 invoices for payments
Office Teams Dallas, TX
Data Entry Clerk/ HR Assistant March 2005-July 2006
* Performed a variety of human resource support duties
* Assisted in searching for prospective candidates
* Put together New-hire packets
* Completed assigned reporting functions involving attendance statistics, termination, hire and transferred data, and other information assigned
* Input information numerical and alpha
Rent- A-Center Natchitoches, LA
Accounts/Credit Mgr June 2003-March 2004
* Maintained excellent customer relations and developed rapport
* Resolved customers complaints
* Motivated and supervised 15+ employees to meet company’s expectations
* Collections
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