Customer Service Sales

KATRINA M NOEL

*** * ******* **** #***, Brandon, FL 33511 H: 813-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Experienced Administrative Professional with 2 years of Sales Management experience, a background in

accounting, finance and 8 years of experience in customer service. Excellent at quickly resolving issues and

retention. Highly organized, skilled at determining best processing flow for customers under changing conditions.

Trainable, self-motivated and accustomed to long hours in pursuit of company g oals.

SKILLS

Data Entry / Attention to Detail Sales Training

75 WPM typing speed Payroll/ Accounts Payable/Receivable

Expense Control Invoice processing/Statement Building

Database management Credit & Collections

Customer service/ Client Relations Microsoft Excel

Accurate and detailed Human Resource Management

Works well under pressure Spreadsheet management

WORK HISTORY

Office Manager

03/2013 to 10/214

Weldon Industries – Tampa FL

Manage office operations to ensure efficiency and productivity

Manage accounts receivable/payable and reconcile accounts

Manage petty cash

Prepare quarterly business activity statements

Process monthly payroll using QuickBooks

Manage staff superannuation, workers comp, insurance and legal

Manage relations with clients, suppliers and contractors

Order stock and office supplies

Manage the induction f new employees

Designed company forms including payroll advice and personal leave forms

Assist with the production of marketing collateral

Assist with recruitment: write job ads, cull applicants, interview candidates

Classified Advertising / New Business Development

05/2013 to 03/2014

The Tampa Tribune – Tampa FL

Create and design advertising in the tribune for customers.

Prospecting

Inbound/Outbound Sales of advertising.

Compile Spreadsheets to track customers

Customer Service

Handle credit card transactions.

Data Entry

Filing and general office.

Responsible for development of new business contracts.

Administrative Assistant & Sales Assistant,

11/2012 to 2/ 2013

Creative Recycling Systems

Screened applicants appropriately, conducted preliminary telephone interviews.

Created training infrastructure for inside sales team & handled Accounting.

Designed and created 50 page training manual for the inside sales department.

Created database in excel to monitor inside sales team.

Performed Market Research Intel for the Inside Sales department.

Performed market research surveys among client base to seek feedback on Sales techniques,

follow-up methods and quality of after sales service.

Proficient in MS Office, Excel, Internet and basic computer applications.

Handled sales calls both Inbound and Outbound.

Answered and managed incoming and outgoing calls.

Responsible for company billing reports and client invoices.

Inside Sales

10/2010 to 11/2011

Creative Recycling Systems

Supported two outside sales representatives by internally handling quality/delivery/payment issues.

Executed lead-generation and prospecting through marketing campaigns, networking and internet

searches.

Reviewed customer purchase orders for correct pricing, discounts, terms and competitive

developments.

Handled customer requests for sales order status.

Met or exceeded all sales goals.

Negotiated Contracts and submitted proposals.

EDUCATION

Bachelors: Business Administration, 2008

University of South Florida - Tampa, FL

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