Customer Service Office

Sandra N. Roberts

**** ******** **.

Kernersville, NC 27284

Home: 336-***-**** cell: 336-***-****

Email: ***********@*****.***

P rofessional P rofile: I am an administrative professional with over 25 years experience in the

healthcare field providing support to Physicians, Directors, Associate Directors, managers, nurses and

various other staff in fast-paced offices in a variety of environments. I am a mature self starter. I

have been the “go to” person in every area I have worked.

G eneral Skill Sets:

Outstanding communication and organization skills

Exceptional customer service. Diplomatic and tactful

Strong work ethic

Conscientious, dependable, enthusiastic worker

Ability to work independently or as a team member

T echnical Skill Sets:

Microsoft Office: Word, Excel, Outlook

Document preparation, spreadsheet preparation

Office machines: Multi-line telephone, various types of copiers, faxes, scanners, and printers

Employment H istory

Wake Forest Baptist Medical Center A ugust 1997 – September

2014

Medical Center Boulevard

W inston-Salem, NC 27157

Corporate Revenue Cycle A dministrative Secretary October 2011 to

September 2014

Administrative support to 1 Associate Directors, 3 managers, 2 assistance managers,

4 supervisors and 140+ staff.

Arranged meetings using MS Outlook calendars for Senior Staff. Reserved conference rooms

for meetings.

Responsible for Time and attendance (payroll) for 45+ employees using ORACLE/ PeopleSoft

Scanned and submit ted RFP’s (request for payment) using ORACLE/ PeopleSoft Financials.

Responsible for picking up, sorting and delivering mail to supported areas.

Responsible for operation of Multifunction machine (copier, fax, scanner) and color printer.

T roubleshoot computers, phones, printers and multifunction machines before calling

technician.

Order supplies needed.

I nformation Technology Senior Secretary I I November 2001 to

October 2011

Administrative support to a Director, 3 Associate Directors, 10 managers and 175+ staff

Arranged meetings using MS Outlook calendars for Senior IT Staff as well as coordinating

clinicians’ schedules to arrange suitable times. Reserved conference rooms for meetings

Facilitated catering for various meetings/training classes

Coordinated demonstrations for the Epic software implementation

Registered t rainees for Epic classes

Responsible for t ravel arrangements for the 70+ Epic Project Team members, including review,

verify and submit t ravel expense reports to Accounts Payable for the Epic Project team staff

Served on the planning committee for the Epic office area for 70+ employees

Liaison between the Epic Dept/Highland Plz and various vendors in preparation prior, during

and after move into the new office

Responsible for payroll for WFUHS staff in IT, Bi-weekly and Monthly.

Served as liaison between the Miller Plaza Building and Engineering, Security, and

Housekeeping

Screened telephone and mail inquiries, responded and/or routed to the appropriate personnel

Responsible for operation of Multifunction machines (copier, fax, scanner) and color printers

Diagnostic Neurology Senior Secretary I August 1997 to November

2001

Provided strong customer service. Greeted and checked in patients

Handled multi-lined telephones

Scheduled patients for appointments, tests and other department appointments (such as the

Epilepsy Monitoring unit)

Ordered office supplies

St. Joseph Home Health Agency Secretary January 1990 to August

1997

T homasville, NC

Trained new clerical staff

Completed paperwork for all admitting of patient

Set up patients’ charts. Filed medical records

Compiled information for billing

Ordered medical supplies for over 200 patients

Ordered Office supplies

Transcribed

Payroll experience, figured hourly t ime, and incentive pay

Answered multi-line telephone

H igh Point Care Center Secretary/Receptionist February 1988 to

September 1989

High Point, NC

Answered multi-line telephone

Greeted visitors

Compiled patient lists for weekly physician visits

Set up appointments for the Administrator

Set up personnel files

Compiled policy and procedure manuals for employees

Assisted new employees with completing all necessary forms

Ordered office supplies

Education

GTCC

Jamestown, NC T yping and Architectural drafting

Parkland Senior High School G raduated 1977

W inston-Salem, NC Honor Roll Student (all quarters) 1976, 1977

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