Customer Service Assistant
Resume:
Amber Baer
Resident Aide / Medication Technician
*** **** ****** - **** **********, PA 18041
*.********@*****.*** - 610-***-****
Work Experience
Medication Technician / Resident Assistant
Hidden meadows on the ridge - Sellersville, PA
August 2014 to Present
Responsibilities
Providing assistance with activities of daily living ( toileting, ambulation, dressing, personal hygiene ect. ) safely distributing medications, charting, communicating with doctors and family members.
Accomplishments
Received my med tech certification and my insulin administration certification.
Skills Used
Customer service
Compassion
Empathy
Housekeeper/Laundry
Hidden Meadows On The Ridge - Sellersville, PA
December 2013 to Present
Responsibilities
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Dust and polish furniture and equipment.
- Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
- Hang draperies and dust window blinds.
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
- Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
- Sort clothing and other articles, load washing machines, and iron and fold dried items.
- Sort, count, and mark clean linens and store them in linen closets.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
housekeeper/dietary aide
Morrison - Topton, PA
July 2009 to June 2013
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Dust and polish furniture and equipment.
- Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
- Hang draperies and dust window blinds.
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
- Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
- Sort clothing and other articles, load washing machines, and iron and fold dried items.
- Sort, count, and mark clean linens and store them in linen closets.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
Education
GED in high school education
Brandywine Heights - Topton, PA
Skills
Customer Service, graphics design, med tech, resident assistant.
Additional Information
- 5 years of customer service experience.
- 5 years experience in a long term care senior living facility.
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