Customer Service Quality Control
Resume:
Alessandra Braga
Stockbridge, GA 30281
*************@*******.***
Chemical engineer with 5 years of extensive background in beverage
industry.
** ***** **ality control experience including R&D environment.
Expertise working with HPLC/UV-VIS, BRIX,FT-IR.
Experienced in GLP and techniques of chemical laboratory.
? Able to
work in cross-functional projects independently and team environment.
? Able to perform predictive and root cause analysis of problems
and then initiate corrective action.
EDUCATION
B.S. Chemical Engineering, 1999, State University of Rio de Janeiro, Rio de
Janeiro, Brazil
MBA Program - Quality & Development, Funcefet 2001-2002
Multi-Lingual - English, Portuguese & Spanish.
PROFESSIONAL EXPERIENCE
ARCHETYPE MILLWORKS, Atlanta, Georgia 2008-2012
. Assisted management on logistics, payroll and customer service.
KIEL PHARMACEUTICALS, Atlanta, Georgia 2006-2007
Scientist
. Performed HPLC analysis with Agilent (Isocratic and Gradient)
instruments and EZChrom data system.
. Conducted general HPLC maintenance and instrumentation
troubleshooting: calibration (auto samplers, detectors, and pump)
retention times, peaks, sensitivity, recovery, column, integration.
. Wet chemistry, preparation, and analysis for stability and R&D
samples, assay (beaker and cylinder techniques) for actives,
impurities, and preservatives. Dissolution experiments for tablets,
suspensions, and chewable tablets dosage forms.
. Qualification of secondary standards, Karl Fischer and pH analysis.
. Collaborating with method validation, analytical procedures, and
analysis reports, according to FDA regulated industry.
ATLANTIC MICROLAB, INC., Norcross, Georgia
2004
Lab Technician
. Performed micro determination of carbon, hydrogen, oxygen by
combustion using atomic absorption analyzers in a variety of organic
compounds.
THE COCA-COLA COMPANY, Rio de Janeiro, Brazil
1998-2003
Quality Control Analyst II
. Conducted analysis in carbonated and non-carbonated beverage products,
performing titration, acidity phosphate, taste and off-taste, brix,
appearance, aspartame and caffeine analysis, inputting results in
Nautilus database.
. Increased HPLC and spectrophotometer equipment sample throughput 20%
by robustness method.
. Developed and implemented maintenance plan that reduced equipment
service calls 25% for HPLC and spectrophotometer equipment.
. Researched and developed method for caffeine analysis in new beverage
product and validated method with statistical quality control.
. Contributed to team implementation of quality system, ISO 17025, for
the laboratory.
. Participated in reviewing and refining SOP's for all laboratory
stations.
. Assembled, maintained, and updated Material Safety Data Sheets (MSDS)
for all laboratory chemicals.
. Expertise working with HPLC, GC, FTNIR, saccharimeter, titrator,
spectrophotometer, laboratory instrumentation and apparatus.
. Microbiology: mold, yeast and bacteria plate and streak count
techniques; water treatment.
. Validated culture media for microbiology analysis, minimizing the
occurrence of contamination.
. Calibration of lab equipment, maintenance of lab databases, entering
sample logging and analytical results, cGLP.
. Exemplary record in internal and external audits.
COMLURB, Brazil 1997-1998
Intern
. Performed analysis in organic residues and compounds using atomic
absorption spectroscopy, metals digestion methods/procedures.
CHEMICAL UNION INDUSTRIAL, Brazil 1995-1996
Intern
. Performed analysis in marine resins and coatings.
MACROMOLECULAR INSTITUTE
Universidade Federal do Rio de Janeiro, Brazil
1994
Intern
. Synthesized resins using Ziegler-Natta catalyzer-published.
Additional:
. ISO Guide 17025/ISO 9000/ISO 9001
. Development of Water treatment for bottling plant
. External/internal auditory training
. Coaching & feedback
. Laboratory safety
. Beverage off-taste and microbiology
. Statistical programs, Nautilus
. Proficient with MS Windows & Office Suite
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