Customer Service Sales

Brian C. Coon

**** ********* ***** ****, ** 275**-***-*** 9739

*********@*****.***

OBJECTIVE

To find a position with substantial responsibility at a company that encourages creative problem solving and

offers frequent opportunity for growth.

EMPLOYMENT HISTORY

Schneider National Trucking Company

October 2014 – November 2014

Class A CDL with Hazmat, Tanker, and Twins & Triples Endorsements. Regional driver covering over 15

states. 10 speed trained and mainly 53’ dry van trailers. Recent graduate from both Schneider and private

truck driving school.

Amtel, LLC – T Mobile Premium Retailer

June 2012 – July 2013

Multi Unit Manager for 9 locations. Responsible for translating the Amtel business plan into exceptional

sales and service. Whether its motivating people on the frontline, streamlining store operations or showcasing

effective merchandising, the District Manager interprets our business strategy into the best customer

experience across nine T Mobile locations within my assigned market. I have responsibility for full P&L

management and I am an integral part of the Amtel leadership team.

T Mobile, USA

Mall of America, Bloomington Minnesota, RSM

Eden Prairie Mall, Eden Prairie Minnesota, RSM

Shoppes of Yorkdale, Edina Minnesota – Corporate Training Store Manager

Waimalu Shopping Center, Aiea Hawaii, RSM

Kahala Mall, Honolulu Hawaii, RSM

Kunia Shopping Center, Waipahu Hawaii, RSM

TPRi – Branded Sales Operations Manager/SDR

El Cerrito, El Cerrito California

March 2012 – June 2012 – T Mobile, USA

Retail Store Manager for the El Cerrito corporate retail store.

August 2011 – November 2011 T Mobile, USA

Managing multiple locations within RPS Branded, both exclusive and non exclusive partners. Setting up

accounts, and managing the policies and procedures for merchandising as well as operations. Involved in

developing and implementing strategies to ensure growth metrics as well as corporate metrics are achieved.

June 2005 – August 2011 – T Mobile, USA

Managing all areas of the largest retail store in Hawaii, currently averaging 400 500 transactions per day. I am

the CDP (Career Development Program) Mentor Manager for the Market. I also am the CWR (Connect with

Retail) Manager, responsible for hosting and training Directors and above, once per month. I have also held the

position of Retail Training Store Manager, duties which included training all new employees for the market. I have

managed multiple locations simultaneously. I hold an active leadership roll in management meetings and

conference calls. Responsibilities include overseeing day to day functions of retail store and its employees

including inventory control, sales management, coaching and develop sales team, conduct sales meetings and

trainings, conduct one on one coaching with Retail Sales Representatives, Customer Service Representatives,

Assistant Retail Store Managers. Other requirements include resolving customer service escalations, customer

retention, staff hiring, merchandising, and cash management. Hired and trained new staff.

Scoops Cafe & Coffee House, 606 Oskaloosa St., Pella, IA

Owner

July 2003 – December 2004

Owner and operator of restaurant, coffee shop, and tanning salon. Responsible for all aspects of operations.

Management responsibilities include; training, hiring/firing of all personnel, scheduling of 30 employees, creating

and maintaining standard operation procedures. Financial responsibilities include; accounting, taxes, payroll,

accounts payable and accounts receivable, purchasing, inventory management, product stock levels. Operational

responsibilities include marketing, advertising, promotions, creating menus, uniforms, cooking, cleaning, and

customer service. Reduced operation cost by 40%. Improved inventory turnover from 2 months to 2.5 weeks.

Increased overall sales revenues 15% in less than 6 months.

Dutch East Indies Coffee Co., 804 East 1st St., Pella, IA

Owner

November 2001 – July 2003

Owner/operator of restaurant and coffee shop. Handled all aspects of day to day operations including

management, accounting, purchasing, everything we said up above but on a smaller scale. More hands on stuff.

U.S. Coffee, 2301 Bell Ave., Des Moines, IA

Director Customer Relations

November 2000 – November 2001

Handled all aspects of day to day operations including management, purchasing, and sales. Increased market share

to over 74%. Customer retention 96.5%.

LASCO Bathware

District Sales Manager

September 1999 – October 2000

Wholesale bathtub/spa sales. Develop customer base. Customer relations.

ADDITIONAL SKILLS

Held a Secret classification in the Navy.

Over 20 years of operation and management experience, dependability and ability to set and meet goals.

Proficient with Peachtree, Quicken, Windows, Excel, Word, Access, PowerPoint, and ACT! Software.

EDUCATION

Des Moines Area Community College, Ankeny, IA (6 credits, 4.0 GPA)

Aviation Ordnance man and Leadership Management School, Memphis, TN. Certified

Morton Senior High School, Hammond, IN. Diploma

MILITARY SERVICE

United States Navy

Aviation Ordnance man 2nd Class Petty Officer

August 1982 – August 1986

Served four years aboard the USS America CV 66 were I worked on the flight deck and became the Flight deck

PO in charge of 100 million in weapons inventory.

PERSONAL

Interests include golf, basketball, running, flying small planes, model trains.

REFRENCES

Provided upon request.

Contact this candidate