Customer Service Engineer

Richard A. Aja

+57-300-***-**** *******.***@*****.*** Carrera 42H # 94 - 13, Barranquilla, Colombia

Objetive

Service Warranty Operations Supervisor that be available in your company.

Experience

SERVICE ENGINEER, GECOLSA; BARRANQUILLA, COLOMBIA 2009-2012

Failure analyst and warranty administrator. supplying guidelines for disassembly of

components that arrive to the workshop that may or may not be covered under

warranty. Taking photographic support and gathering evidence for failure analysis.

Making and issuing a technical report about component failure. Selecting NDT tools.

Making suggestions for the operation and maintenance of CATERPILLAR ® machines.

D etermining who pays for repairs covered under warranty, according to

CATERPILLAR® policy or GECOLSA policy.

PROJECT ENGINEER, GECOLSA; LA LOMA CESAR, COLOMBIA 2012-2014

Administration of technical human resource for meeting the goals of the area.

Coordinate and schedule the work of the technical staff of field service. Technical

assistance in the work and evaluation of staff in their duties. Make quotations, plans for

repairs and maintenance. Ensure compliance for major repair and preventive

maintenance of equipment in shop and field. Prepare reports of hours worked

according to availability in order to support and provide continuity to the billing

process.

Education

Universidad Autónoma del Caribe, Barranquilla, Colombia; Bachelor of Science in

Mechanical Engineering; February 2004 – October 2008

Skills

To coordinate work teams ensuring security, providing resources and training of

personnel required; with skills in customer service, warranty administration, great

sense of responsibility and strong service, able to add value to the organization by

creating ideas and initiative to solve problems.

Contact this candidate