Customer Service Representative
Resume:
Clashae Holmes
*******.******@*****.***
Houston TX 77068
Work Experience
Receptionist
Chase Resource- Houston TX
August 2014 to Present
Retrieves messages from voice mail and forwards to appropriate personnel. Answers incoming telephone calls,
determines purpose of calls, and forward calls to appropriate personnel or department. Takes and delivers messages or
transfers calls to voice mail when appropriate personnel are unavailable. Answers questions about organization and
provides callers with address, directions, and other information. Welcomes on-site visitors, determines nature of business,
and announces visitors to appropriate personnel. Monitors visitor access and issues passes when required. Updates
appointment calendars. Receives, sorts, and routes mail; maintains and routes publications. Maintains fax machines,
assists users, sends faxes, and retrieves and routes incoming faxes.
Customer Service Representative
Hertz Car Rental- Houston TX
July 2012 to April 2014
Responsible for managing the rental process; both rentals and returns. Answer questions and provide directions in a
courteous and expeditious manner. Maximize revenue opportunities by promoting optional services and promotional sale.
Responsible for successful resolution of customer issues. Operate within the areas of rental counter, gold choice, and exit
gate at the location. Write Rental agreements; maintain all paperwork associated with the rental. Take necessary steps to
facilitate a rental. Adhere to company policy and procedure to assure audit compliance. Consistently demonstrate excellent
customer service skill. Conduct business safely and maintain company standards in appearance, attendance, manner,
ethics and professionalism.
Security/ Customer Service Representative
GCA Services- Houston TX
December 2010 to July 2012
Being acquainted with the area, the surroundings and personnel. Make periodic checks around the perimeter, building exit
points, and any other areas of concern. Drive or walk from location to location. Inspect vehicles for illegal or stolen property
and record observation and incident reports. During the exit of the rental I ensure customer paperwork match the vehicle
and driver license. Perform various customer service responsibilities, such as meeting and greeting customers and
answering questions about products and services. Being exuded friendly, courteous, and motivated. Maintain clean and
orderly checkout areas
Counselor
YMCA – Houston TX
February 2010 to July 2010
Assists Site Director in the design of lesson plans geared towards after-school activities for children at the elementary
school level that are all inclusive of YMCA core values. Provide assistance with homework as well as enriching the skills
taught in the classroom through educational games and activities. Complete paperwork and maintains overall safety of
program in compliance with state regulations and guidelines.
Customer Service Representative/ Host
Dollar Car Rental – Houston TX
January 2009 to January 2010
Greet customers at vehicle check-in, inspect vehicles for damage, collect keys, assist with luggage, log gasoline and
mileage, and complete associated logs/reports; close out rental agreements using hand held check-in devices. Prepare
various reports such as vehicle accident, damage/theft, and mechanical malfunction reports. Receive and respond to
customer complaints in a manner to ensure optimal customer satisfaction; direct complaints to supervisor as necessary.
Monitor the parking area by identifying vehicles entering and/or exiting the lot. Identify and remove turn back vehicles from
the lot. Assist in movement of vehicles between line and lots. Perform related responsibilities as required or assigned.
Sales person and Cashier
Dress Barn - Houston, TX
July 2008 to December 2008
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and
acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Maintain
an awareness of all promotions and advertisements. Assist in floor moves, merchandising, display maintenance, and
housekeeping. Assist in processing and replenishing merchandise and monitoring floor stock. Communicate customer
requests to management. Assist in ringing up sales at registers and/or bagging merchandise. Any other tasks as assigned
from time to time by any manager.
Education
High School – Houston TX
Graduated 2007
Additional Information
Good written and verbal presentation skills use proper grammar and have a good speaking voice, able to get along well
with co-workers and accept supervision. Received positive evaluations from previous supervisors. I am also willing to try
new things and am interested in improving efficiency on assigned tasks, very concerned with quality. I am also a person
who produces work that is orderly and attractive; ensure tasks are completed correctly and on time.
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