Customer Service Sales
Resume:
Personal Resume
Laura Pogue
Calgary, Alberta, Canada, T2J 0Z8
Residence 403-***-**** Cellular 403-***-****
**********@****.**
OBJECTIVE
Seeking employment as a sales associate where my extensive experience in
sales and customer service can be utilized
SKILLS OVERVIEW
Reliable, enthusiastic, self-motivated, energetic, adaptable and enjoy
working with people
Eighteen years serving customers in a self employed and corporate
environment
Extensive customer management, administration and public relations
experience
Skilled relationship-builder and able to handle difficult situations and
customers
Respected for integrity and commitment to service excellence
PROFESSIONAL EXPERIENCE
ALBERTA HARDWOOD FLOORING
Calgary, Alberta
February 2014 - Present
SEARS HOME SERVICES
Calgary, Alberta
March 2013 - December 2013
FITZ FLOORING LTD.
Calgary, Alberta
2009 - 2013
THE BLIND MAN
Calgary, Alberta
1996 - Present
Sales Account Manager/Owner
Responsible for promoting products and developing customer relations to
create business opportunities for my window covering company.
Approximately $240,000 in annual sales
Thorough product knowledge of Hunter Douglas, Shade-O-Matic, Abbey, and
Elite product lines
Travel to customers home or office to measure windows, prepare quotes
and provide customer guidance and support to establish the most suitable
product based on customer needs and budget
Develop and manage marketing strategies, business plans and budgets
Contract installer and bookkeeper to manage functions
Resolve any customer, personnel, operational, or product concerns
Manage product ordering, costing, quotes, accounts payable, accounts
receivable, inventory and service orders
Successful in growing the business by focusing on building strong
customer relations and a solid referral base
NOVA GAS TRANSMISSION LTD / NOVA CORPORATION
Calgary, Alberta, Canada
1994 - 1996
Customer Service Representative
Monitored, approved and communicated information to customers on daily
supply demand balancing, system outages, monthly gas balance recovery,
inventory transfers and transportation service contracts
Interpreted and related company policies and procedures for 20 external
customers to ensure complete understanding of NOVA systems
Organized volunteers and charity events
1990 - 1994
Gas Controller
Monitored, controlled and maintained a safe, reliable and cost effective
gas pipeline system utilising a remote controlled computer system
Developed strong business relations with NOVA field personnel,
producers, shippers and connecting pipeline operators to provide
excellent customer service
1982 - 1990
Area Supervisor
Supervised, trained and coached 9 employees in the Gas Measurement
department
Conducted yearly performance reviews, salary administration, budget,
personnel administration and recruitment to achieve the department goals
and objectives
Provided training and guidance to employees to improve efficiency and
prepare them for promotion to the next level
1976 - 1982
Chart Controller
Verified and processed information from charts of customer's gas usage
on a daily basis for month-end billing deadlines
PROFESSIONAL DEVELOPMENT and EDUCATION
Sears Home Services, Fitz Flooring Ltd, and The Blind Man
Customer Service, Sales, Business Development and Manufacturer Product
Knowledge workshops
NOVA Gas Transmission Ltd / NOVA Corporation
Customer Service, Management and Supervisor
training.
Performance Management I, II & III
Interpersonal Skills Management
Introduction to Canadian Natural Gas Marketing
Northern Alberta Institute of Technology
Marketing Program
Travel Advisor certificate
Accounting certificate
ELTON Collegiate
Grade 12 Diploma
References available upon request.
Window Coverings Sales Specialist
Responsible for quoting and ordering Hunter Douglas window coverings on
Direct Connect for up to six Home Builder accounts
Thorough knowledge of all Hunter Douglas product lines and online ordering
system
Provide excellent customer service by resolving any customer concerns or
product issues in a timely manner
Responsible for all warranty work requested by builders
Schedule installers for window covering installations and warranty work
Window Coverings Sales Specialist
Responsible for promoting and selling Hunter Douglas, Levolor, Shade-O-
Matic, and Maxxmar window Coverings
Thorough knowledge of all product lines and online ordering systems
Travel to customers home or office to measure windows, prepare quotes and
provide customer guidance and support to establish the most suitable
product based on customer needs and budget
Provide excellent customer service by resolving any customer concerns or
product issues in a timely manner
Manage all product job costing, quoting and ordering
Work consistently at increasing sales to achieve and exceed monthly
individual sales goal of $50,000
Window Coverings Sales Specialist
Responsible for promoting and selling Hunter Douglas window Coverings
Thorough knowledge of the Hunter Douglas product line and Direct Connect
online ordering system
Travel to customers home or office to measure windows, prepare quotes and
provide customer guidance and support to establish the most suitable
product based on customer needs and budget
Coordinate installation of customer orders for the installers in a timely
manner
Provide excellent Customer Service by resolving any customer concerns or
product issues in a timely manner
Manage all product job costing, quoting and ordering
Work consistently at increasing sales to achieve and exceed monthly
individual and team goals
Contact this candidate