Customer Service Quality
Resume:
Avenue, Roebling, NJ- 08554
Home: 609-***-****, Cell: 609-***-****
a ***.******@*****.***
E MAI L:
Objective:
A challenging position as an active employee involving responsibility and working with
others as a team member to achieve advancement and growth for the company.
Professional Skills:
- 5.9 years experiences in managing production, quality, safety, cost control and quality
i mprovement.
- Supervised and t rained 6-9 Quality L ine Coordinators including 160 employees in meeting
daily production goals.
-Coordinates a plan and work schedules of assigned areas for maximum utilization of
employees, equipment and material consistent with cost and quality standards.
-Capable to manage wages and services for production.
-Good knowledge of raw materials, production processes, quality control, costs and others
techniques.
- Excellent knowledge to plan work f low, manage mult iple priori ties and meet daily
p roduction targets while consistently reducing downtime.
-Develop new procedures and process to improve production accuracy.
- Effectively lead, coach and develop a large work team to accomplish operational objects.
Work Experience:
Production Supervisor : (August 2011- July 2014)
Ready Pac Produce, Inc. 700 Railroad Ave, Florence, NJ 08518.
D uties:
P rovides leadership, t raining and guidance to Quality line coordinators, Line leaders and
f loor associates. Provide wri t ten and oral feedback as to progress and shift goals.
Reports to the Operational Manager any problems impacting plant operations and/or the
serving of customers.
Maintains and enforces company policies. Responsible for the discipline of the f loor
associates.
Handled problems related to production by giving corrective action for quality problems
Submit ted production & yield reports to senior management on daily basis.
Reported the mechanical breakdown to maintenance department and management & taken
quick corrective action.
Checked out time cards and filled out production reports.
Checked out final product is as per company standard or not.
Motivated and t rained employees and communicate yield report and labor variance report
on daily basis.
Supervised and synchronized the production subdivisions to produce a high quality product
a t the lowest possible cost.
Production Scheduler : (March 2009- July 2011).
Ready Pac Produce, Inc. 700 Railroad Avenue, Florence NJ 08518.
Duties:
Created Production Schedule for production on t ime accurately.
Monitored schedules and make changes when required to avoid delays.
Determined appropriate manufacturing sequence and lead time for all operations.
Evaluated workload and designed strategies to keep it in balance.
Communicate with customer logistic department to make necessary amendments as per
customer request.
Monitoring mechanical down time and adjusted schedule to minimized production cost.
Packing Machine Operator: ( Nov 2008- Feb 2009)
Ready Pac Produce, Inc. 700 Railroad Avenue, Florence NJ 08518.
Duties:
Set up and safety operate wide range of machinery and packing equipment on t ime
according to specification and operation.
Able to keep equipment running smoothly with routine maintenance and maintain clean
and organized production area.
Ability to arrange things or action in a certain order or patterns according to a specific rule
or set of rules.
Ability to organizing, planning and prioritizing work as per production schedule.
Ability to make minor repairs and adjustments to machine operated.
Reported to the mechanic shop immediately if any machine breaks down and /or any
machine parts are unsafe.
Ability to follow instructions and inspect work for accuracy, conformance with specifications
and procedures.
Followed all standard operation of procedures and safety guidelines all the times.
Customer Service Officer : (January 2004- September 2008)
Standard Chartered Bank, 67 Gulshan Avenue, Gulshan, Dhaka-1212, Bangladesh.
Duties:
P rovide Exception Customer Service and maintains service performance.
Competency and Preparation with daily store operation standard.
Leads, coaches and models quality service at every customer interaction.
Delegates, projects to team members to manage and maintains service performance.
Establish and solidify customer relations by providing legendary customer service.
Offers and encourages support for retail events that promote the brand.
Teller Service Officer : (March 1999 -December 2003)
Standard Chartered Bank, 2 Dilkusha Commercial area, Dhaka -1000, Bangladesh.
Duties:
Processes customer t ransaction face to face and financial t ransaction to check cashing,
w ithdraws and deposits on regular basis.
Responsible to balance cash drawer and assists customers with basic product information.
Responsible to assist in exceeding service goal by minimizing customer wait t imes and
accurately and efficiently processing customer t ransactions.
Generally resolves problems independently, escalating more difficult issues to supervisors.
Education and Professional Certification:
Completed MSS (Master of Social Science, major in Economics) from Bangladesh University
(1991)
Completed BBS (Bachelor of social Science, Major in Economics) form Bangladesh
U niversity (1990)
Completed course on Team Effectiveness & Excel 2010 from Burlington County College, NJ
(January & February 2012).
References:
1) Kalpesh Patel- Demand Planning Manager- Ready Pac, Florence.
P h.609-***-****
2) Mohammed Chowdhury-Product Research & Development, Campbell Soup
Company, Camden, NJ. Ph. 609-***-****
Sincerely yours,
Arup Kumar Singha
Contact this candidate