Customer Service Representative

SHEREKA MOSBY

***** ****** ***** **** . ****** . TX . 77346

Phone: 832-***-**** or 832-***-**** . Email: *************@*******.***

OBJECTIVE

To obtain a position that provides the opportunity for use of customer

service and organizational skills

SKILLS

. Excellent oral and written communication skills

. Proficient organizational, interpersonal and time management skills

. Strong administrative and analytical skills

. Extremely versatile, self-motivated and resourceful

EXPERIENCE

Southeastern Freight Line Houston,TX

July 2014-

October 2014

Administrative Specialist

. Scheduling pickups, answering customer inquiries, scheduling

appointments, tracing and tracking shipments

. Checking drivers in and making sure paperwork is correct for billing

procedures

. Updating delivery receipts, billing and filing documents

Statewide Remodeling

Houston, TX July 2014-

Current

Promoter

. Promoting Statewide Remodeling services to customers in Home Depot

. Interacting with customers and explaining remodeling options

. Processing leads and faxing documents to correct personal

A One Transportation

Houston, TX Aug 2003 - 2011

Customer Service Representative

. Responsible for data entry, filing, accepting phone calls and

processing faxes from hundreds of vendors to quote prices and provide

billing procedures

. Acting as primary liaison between vendors, staff and management to

ensure deliveries are made timely and efficiently and to ensure

invoices are processed accurately

. Responsible for coordinating and conducting periodic training sessions

for new employees and for following up to ensure each employee completes

all training required for the position

. Increasing ability to detect and resolve potential issues involving

internal and external communications

. Demonstrating ability to learn very quickly and to be a team player

Shirley Mathew, M.D.

Houston, TX Jul 2002 - Aug 2002

Receptionist (Internship)

. Scheduled patients for necessary eye examinations by obtaining personal

information and verifying insurance

. Prepared optical examination charts to ensure the doctor receives all

relevant information regarding each patient's medical history

. Processed insurance verification and appeals by acting a liaison

between the patient and insurance company

. Contacted patients to follow up on outstanding receivable balances and to

confirm appointments

EDUCATION

University of Phoenix - Houston, TX

BS/Business Management, Jun 2005 - Feb 2011

Texas School of Business, Inc. - Houston, TX

Certificate of Completion/Medical Business Specialist, Nov 2001 - Aug 2002

COMPUTER SKILLS

Proficient Microsoft Office skills including Word and Power Point.

Intermediate in Excel and Access

Contact this candidate