Sales Customer Service

Marcus B. Freeman

**** ******** ****, *********, **. 75503 Phone: 903-***-****

Email: ***********@*****.*** Cell: 903-***-****

Objective: Goal orientated salesperson with a proven track record, demonstrated work ethic and strong desire to improve customer service looking for a challenging opportunity as an inside sales representative or product sales manager.

Experience: Kellogg Company (Texarkana, AR)

2012 - Present Retail Sales Manager

• Responsible for Daily sale's, Monthly and Quarterly Quotas at 100%

• Responsible for ordering Snack's, and Morning foods to all customer's (Wal-Mart, Super1 Foods and Brookshire's).

• Maintain low inventory in all 14 stores on all Kellogg merchandise

• Focusing on Customer satisfaction to store directors and staff.

• Have follow ups with all Employee's with performance and sales on a monthly basis.

• Numerous Awards of achievement' given for meeting sales and monthly Quotas

Best Office Solutions (Texarkana, TX)

2011- 2012 Authorized Xerox Sales Rep.

• Responsible for weekly and monthly sales quotas

• Focus on Xerox multifunction and printer sales.

• Honored with a 2011 Training sales certificate in the western territory of the United States

Office Depot, Inc. (Texarkana, TX)

2001-2009 Department Manager

Responsible for Total Sales Solution (Market Basket)

Oversaw objectives and customer satisfaction. Deliver products to customers in the company truck.

Focused on selling warranties for all technology (computers, printers, and networking

Improved customer experience by being courteous and knowledgeable about the product in the store

Responsible for sales target of 30 warranties a week and a total sales solution of 30% or higher per week, Shipping and receiving, inventory, checking in supplies from weekly truck deliveries.

Promoted to Customer Service Technician from sales specialist in 2002

Served as a warranty sales representative in District 34 from 2004 (Dallas Metro area, Tyler, Longview and Palestine, TX)

Honored for numerous sales achievements in warranties and Total Sales Solution

Promoted To Sales / Department Manager in 2005

Rex TV (Texarkana, TX)

1999-2001 Salesman

Served to satisfy customers interest in the home entertainment, automotive, and appliance market

Answered questions, helped other sales people with their selling technique to increase weekly sales percentage

Deliver home entertainment centers to customers in company van.

Maintained inventory and stock

Completed home and automotive electronic installations

Annona Manufacturing Company (Annona, TX)

1994-1999 Machine Operator

Worked part-time operating heavy machinery in a factory environment

Worked as a machine operator making louver, screen and panel doors for small and large companies (hotels, business corporations)

5 year experience of mixing paint's, priming and painting of materials with the right measurements of toxic and nontoxic paint (per Osha code) to cover commercial and noncommercial door's

Awards and Achievements:

Named Office Depot's top warranty salesman of the year 2002

Office Depot Employee of the Month August 2001, March 2003, June 2004

Awarded top Kemper warranty salesman of the year 2003

Performance Protection Plan Pilot Contest winner 2004 (Companywide)

Total commission warranty contest winner in 2004 (Companywide)

Employee of the Month Jan. 2000 (Rex TV)

Numerous awards of excellence for budget accomplishments over 100% for Team Kellogg

Award of excellence of 100% on completion of safety training and modules for Team Kellogg

Education:

Attended Paris Junior College (1996-1999)-Business

Attended Austin Community College 1996 Business

Graduated Early from Westwood High School 1996

(Varsity Football, Varsity Golf, and Varsity Track)

Volunteer Activities:

Habitat for Humanity of Texarkana - build volunteer

Runnin WJ Ranch- assist special needs children in equestrian activities

H.I.P. - mentor children of prison inmates

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