Customer Service Project Manager

BONNIE DELANEY

Red Bank, NJ ***** • 732-***-**** • ***************@*****.***

PROFESSIONAL PROFILE

HIGHLY MOTIVATED, GOAL-ORIENTED AND PERFORMANCE-DRIVEN PROFESSIONAL EAGER TO SECURE A POSITION AS AN

ADMINISTRATIVE ASSISTANT. PROACTIVE AND RESULTS ORIENTED WITH PROVEN INTERPERSONAL AND COMMUNICATION SKILLS.

STRONG PLANNER AND PROBLEM SOLVER, WITH EXCELLENT TIME MANAGEMENT SKILLS, ABLE TO MULTI-TASK AND MANAGE

PRIORITIES EFFECTIVELY

CORE COMPETENCIES

MANAGE CALENDARS• PROJECT MANAGEMENT • COMPUTER SAVVY • DETAIL ORIENTED • STAFF MANAGEMENT • CUSTOMER

SERVICE • STRATEGIC PLANNING & IMPLEMENTATION • MARKETING INITIATIVES • INVENTORY & SUPPLY MANAGEMENT • STAFF

TRAINING • PROCESS IMPROVEMENT • SCHEDULING • RELATIONSHIP BUILDING

PROFESSIONAL EXPERIENCE

MARY KAY, INC 2010-PRESENT

Senior Sales Consultant

• Built a loyal client base of over 200 by cultivating trusting relationships with clients.

• 90% of business originated from referrals.

• Created Customer Service plan for timely follow–up that produced a significant reorder business.

GLOBAL RECRUITERS OF RED BANK

2008– 2009

Executive Search Consultant/Marketing Manager

• Specialized in placing sales executives and system engineers in the Data Networking and IT Security Industries.

• Developed a new division of Global Recruiters, “Your Career” Task Force focused on supporting job seekers.

• Created website design, researched and wrote content for YCTF.

•Established an email marketing campaign for YCTF

• Produced workshops for YCTF.

LANTEK COMPUTER SYSTEMS

2006 - 2008

Project Manager for BCBS

• Development and implementation of Project Management Plan for Electronic Prescribing Initiative offered by BCBS.

• Development and implementation of Training Program

• Manage and schedule all installation and training appointments with doctors, installers and trainers for 3 states.

• Reporting to BCBS status of project by maintaining a current database.

• Over 400 doctors implemented.

CJ’S MEDICAL BILLING CENTER

2001 - 2008

Medical Biller

• Managed billing for a General Surgeon.

• Generated over $30k in revenue recovery.

• Introduced software program for electronic claim submission and patient statements.

EDUCATION

Associate Degree in Business Management GREEN MOUNTAIN COLLEGE, POULTNEY, VT 05764

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