Customer Service Representative

Resume

Willie Westmoreland

**** *. ******** *** ****

Chicago, Illinois 60659

773-***-****-Hm 773-***-****-Cell

Email- ***********@*********.***

SUMMARY OF QUALIFICATIONS

Posses strong organizational skills with assured ability to meet required deadlines….Strong

working knowledge of Word and other applications of computers…. Excellent communication and

interpersonal skills with individuals at all levels…Work very independently…Self motivated and

self directed …..Ability to prioritize and manage multiple tasks simultaneously….Ability to

organize and carry out work efficiently…Flexible…Ability to function as a team member.

WORK EXPERIENCE:

JUNE 2001– PRESENT

A.T. Vending Brokerage

Chicago, Illinois

Title: Admistrative Specialist II

Major Responsibilities & Task

Handling of Vending Equipment sales for the company. Act as liaison between

potential customer and brokerage firms. Organize schedule for senior management,

maintain staff schedule make travel arrangement for all customers who purchase

equipment through a bidding process. Prepare expense statements and

reimbursements for customers. Prepare invoice for sales, Word, Excel, and handle

any problems with office accommodations.

APRIL 1992 MAY 1998

AON Corporation –Pat Ryan and Associates

Chicago,, Illinois

Title: Customer Service Representative II Claims Dept

Major Responsibilities & Task

Duties entailed handling of an average of 85 100 calls daily in order to assist

claimant, bank, physicians attorney, insures with information regarding claims

status which were either pending or posted and updated on computer systems. Also

assisting claimants with various steps and procedures of processing a claim for

Auto Disability insurance. Work in conjunction with Claims adjuster.

WILLIE WESTMORELAND

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1986 1991

Washington National Insurance Company

Evanston, Illinois

Title: Account Representative Specialist II

Responsibilities included keying of applications into Auto Issue System and

screening application for decisions on whether or not a potential insurer

would be approved for insurance or denied. Working with assigned

underwriter for guidance handling cash through computer generated

system. Ordering of requirement via faxing to doctors, ordered polices when

approved and assemble them for mailing to insure. Writing of procedures for

certain functions involving workflow, as well as

Training other co workers.

1981 1985

United States Army

Hanau Germany

Title: Administrative Specialist 1

Responsibilities and Task

Typed Military correspondence, merged letters for commanding officer of

unit. Maintained vacation time, sick time, leave time, for soldiers assigned

to unit which consist of 400 soldiers worked as mail clerk. Worked on Lanier

computer, Apple Computer.

Reference Available Upon Request

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