Customer Service Manager

Resume

Jeffrey M. Otterstad

*****

NE

*th

Ct,

Vancouver,

WA

98685

(360)

953-

9181

***********@*****.***

Career

Objective

Highly

motivated

professional

with

strong

management

skills

seeking

a

rewarding

career

•

opportunity

as

a

Dispatcher

at

a

dynamic

company

like

Tidewater.

Skills

&

Abilities

Skilled

at

learning

new

concepts

quickly.

•

Work

well

under

pressure.

•

Communicate

ideas

clearly

and

effectively.

•

Strong

analytic

skills

with

complex

data.

•

Ability

to

multitask

while

maintaining

excellent

communication

skills.

•

Demonstrated

achiever

with

leading

successful

teams,

and

managing

day-

to-

day

business

•

practices.

Proficient

with

Oracle,

Navision,

QuickBooks,

Share

Point,

and

Microsoft

Office

Products

•

with

emphasis

on

excel.

Employment

History

11-

2013

to

11-

2014

Lile

International

Companies,

Vancouver,

WA

Branch

Manager

Oversaw

day-

to-

day

operations

and

sales

activities

•

Coached

employees

on

proper

customer

service

•

skills,

and

safety

compliance.

Conducted

interviews

and

hired

new

employees

•

Participated

in

weekly

companywide

sales

to

•

operations

meetings.

Conducted

monthly

P&L

statement

review

with

key

•

individuals.

11-

2011

to

7-

2013

Core

Health

and

Fitness

Inc,

Vancouver,

WA

Global

inventory

Control

Manager

Manage

global

cycle

count

program

across

third

•

party

logistics

companies

and

self

managed

warehouses

located

in

California,

UK,

Germany,

Netherlands,

Spain,

Singapore,

and

China.

Performed

monthly

reconciliation

between

third

•

party

warehouses

and

the

perpetual

inventory.

Completed

detailed

analysis

on

global

inventories

•

for

both

Stairmaster

and

star

Trac

Brands

Managed

global

physical

inventories

for

two

brands

•

totalling

approximately

30

million

dollars

of

inventory

with

15,000+

SKU

numbers.

Publish

weekly

metrics

including

cycle

count

•

accuracy;

inventory

turnover,

days

to

sell

and

PO

date

management.

3-

2000

to

11-

2011

Crown

Moving

Company

Inc,

Vancouver,

WA

Branch

Manager,

Dispatcher,

Customer

Service

Agent

• Started

in

industry

at

Seattle

branch

in

2000

as

Customer

service

Agent,

promoted

to

Dispatcher

in

2002,

and

advanced

to

Branch

Manager

in

2005

at

the

Vancouver,

WA

branch.

• Consistently

managed

15-

20

employees;

tracking

productivity,

quality

control,

staffing

levels

and

perform

semi-

annual

performance

reviews.

• Held

weekly

meeting

with

sales

staff

to

review

successes

and

lessons

learned

for

previous

week

and

review

future

goals

as

a

team.

• Dispatched

personnel

to

customers’

homes

and

maintain

positive

community

relations.

• Key

player

in

implementation

and

training

of

industry

specific

software

applications.

• Back

up

system

administrator

in

IT

for

100+

user

company.

• Established

service

pricing

for

local

area.

Education

1997

Candidate

for

Music

Education

and

Elementary

Education

B.A.

Central

Washington

University

Referees

Available

upon

request

Contact this candidate