Office Manager, Administrative, Customer Service Manager

Sandra J. Kush

* ********* ** *** *-** West Chester, PA 19380 Phone: 610-***-**** E-Mail: ******@*******.***

Objective

Seeking a challenging position, with room for growth, that will utilize my management experience as well as my administrative and

creative abilities

Experience

VCA Wellington Animal Hospital, Newtown Square, PA January 2008 – June 2014

Hospital Manager April 2013 – June 2014

• Managed staff schedules and payroll utilizing Dayforce Workforce Management and KRONOS

• Scheduled appointments and surgeries for five doctors in the practice

• Arranged community events, client relations, and hospital promotions

• Maintained weekly business reports, including: sales revenue incurred for a variety of procedures, ordering costs, and salary for both

Wellington Vet Hospital and the Family Pet Resort boarding, grooming, and daycare facility

• Handled all medical supplies and ordering inventory needs

• Responsible for administrative duties, such as revenue reporting, payroll, bank deposits, and inventory margins, and those duties as

listed below

Reception/Office Manager January 2012 – April 2013

• Supervised reception staff and responsible for training of all incoming reception personnel

• Served as an intermediary between doctors, technicians, reception staff, and clients

• Established reception protocols and implemented standard operating procedures for billing and payments

• Responsible for inter-staff communications, client promotions and education, and end-of-day close out

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Receptionist January 2008 – January 2012

• Answered and directed phone calls for a high volume veterinary hospital

• Responsible for welcoming and greeting clients

• Organized appointments and surgeries for a five doctor practice

• Invoiced and billed clients for a variety of procedures

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• Emily F. Pollard MD, FACS, Bala Cynwyd, PA July 2009 – January 2011

• Medical Esthetician

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• Established skin care division of a medical practice

• Wrote a section on the practice website

• Responsible for marketing, organizing events, ordering products, and contacting new vendors

• Performed clinical, result-based skin treatments on clients, including chemical peels, microdermabrasion, vitamin-c treatments, and

enzyme treatments

• Recommended good skin care regimens to clients by suggesting and selling products based on their needs

• Sold and performed laser hair removals

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Classic Management 1991-1994

Assistant Property Manager

• Maintained occupancy for eight buildings

• Responsible for showing and renting apartments, compiling lease agreements, handling rent collections and accounts payable,

maintaining close resident contact and fulfilling all maintenance requests

• Attained knowledge of property management laws, evictions processes, lease renewals, and Section 8 housing programs

Korman Company 1989-1991

Leasing Agent

• Responsible for showing apartments

• Handled rent collections and accounts payable

Foxmoor Casuals 1987-1989

Retail Store Manager

• Responsible for overseeing a staff of ten workers

• Handled staff scheduling, merchandising, payroll and timekeeping, and bank deposits

• Responsible for creating and executing all in-store displays

Education

Various College Coursework Completed 1985-1988

Business, Economics, and Liberal Arts courses:

West Chester University (1985-1986)

Academy of the Fine Arts (1987)

Delaware County Community College (1986-1988)

Venus Beauty Academy June 2003

PA Cosmetician License

Karen Carlson’s International Academy of Holistic Massage Sciences 1998-1999

Certified Massage Practitioner

Skills and Certifications

• Proficiency with Microsoft Office, IDEXX Cornerstone Practice Management software, NexTech Plastic Surgery Practice software,

and QuickBooks

• PA licensed esthetician (Skin Health Solutions, Salon Bella, and Scissorhands salon)

• Established private residential massage business and sub-contracted services to other area businesses (2000-2003)

• Jane Iredale Mineral Cosmetics Master Class

• Jan Marini Skin Care Certification (Acne and Rosacea)

• Extensive training in DermHA skin care product line

• Participated in BioElements makeup class and knowledge of BioElements product line

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