Customer Service Representative

Lisa Alnimri

** ***** ******* **** ******** AZ 85226 (480) 294-

1297[pic]Objective

To obtain a buyer position with an aerospace company who is in need

of someone with supply chain knowledge and experience with business

operations.

Education

Arizona State University (Aeronautical Business Management)

August 2010 - Present

Mesa Community College

August 2006 - May 2010

Work Experience

Triumph Group, Inc. - Outside Processing Buyer (Nov 2012 - Present)

. Analyze current stock levels to identify potential shortages or

excesses of assets, and determine appropriate repair or replenishment

actions

. Ensure all materials supplied to APU's are consistent with the FAA and

Customer requirements

. Interface with appropriate personnel within logistics chain and

vendors, to help expedite inventory shipments, exchanges and repair

orders

. Manage and reconcile vendor open repair orders' and update internal

system with appropriate data

. Consistently makes recommendations for procedure changes required to

improve overall supply chain efficiency

Toyota Financial Services - Customer Service Representative (Dec 2011 - Aug

2012)

. Assisted customers with their financed or leased accounts for Toyota,

Lexus and Scions

. Provided information regarding contracts, excise tax, registration,

titles, lien releases, extensions, payoffs, due date changes and

product knowledge

. In March received associate of the month and ranked #5 in the company

for customer satisfaction

. Always recognized as a top performer with 100% customer resolve rate

PayPal, Inc. - Support & Disputes Representative (Temp: Mar 2011 - Sept

2011)

. Assisted customers with PayPal account related questions and concerns

. Resolved customers issues with misrepresented items they purchased

online by filing a claim

. After a claim has been created, I investigated the issue to come to a

proper resolution for both parties; the buyer and the seller.

Lifetime Learning - Student Support Representative (Temp: June 2010 - Oct

2010)

. Contacted graduate students to align them with an education adviser

. On a daily basis worked 100 to 130 leads within company's database and

assisted with multiple projects for various managers

Jon Robinson Solar & Plumbing - Administrative Assistant (Nov 2008 - Jan

2010)

. Balanced financial books for accounts payable and receivable into

QuickBooks system

. Handled financial aspects of company; paying state taxes, credit cards

& supply houses

AmeriCredit - Customer Service II/Auto Loan Collector (Apr 2008 - Oct 2009)

. Worked on an auto dialer, handling inbound and outbound calls

. Helped individuals with financial hardships to bring accounts to good

standings by providing knowledge about their individual auto loans

. Responsible for maintaining $75,000 collected per month & consistently

met or exceeded goal

Technical Skills - Computer literate; Outlook Email, Microsoft Word,

PowerPoint, Excel, 55 WPM and have learned many company specific data base

systems

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