Customer Service Manager

CARLOS FERNANDO ARGUETA GUTIERREZ

Huntington Park CA

RESUME

EDUCATION DEGREE High School

AGE 31

I.D. Passport 1950 85922

LEGAL STATUS Permanent Resident

PHONE 323-***-****

WRITTEN AND SPOKEN LANGUAGES English /Spanish

E-MAIL

****************@*****.***

PERSONAL PROFILE I am an honest and reliable person, who enjoys working

as a team. I am willing to succeed in any challenge or situation given,

while giving my best as an employee.

EDUCATION AND TRAINING

HIGH SCHOOL

Liceo Canadiense 1999 - 2001

MIDDLE SCHOOL

Instituto Tecnol gico en Computaci n 1996 - 1998

ELEMENTARY SCHOOL

Decroly Americano School 1990 - 1995

COMPUTERS SKILLS

. Operation System: Windows XP / Windows Vista

. Microsoft Office: Word / Exel / Power Point

. Internet Navigation and Electronic Mail

WORK EXPERIENCE

OPCIONES SALUDABLES S.A. 2009-2013

Position: Operations Manager

Responsibilities:

. Plan, organize, direct and review activities and operations of the

Wholesale Operations.

. Coordinate activities with other departments.

. Provide assistant support to Assistant and General Manager.

. Select, train, motivate and evaluate personnel.

. Create Department budget, direct the forecast of additional funds.

. Develop, plan and implement Department goals and objectives.

. Prepare a variety of technical and administrative reports relating to

the operations.

. Organize and Control product inventory.

OPCIONES SALUDABLES S.A. 2004-2006

Position: Accountant Auxiliary

Responsibilities:

. Balancing accounts.

. Processing sales invoices.

. Checking company bank statements.

. Repairing cash flow statements.

. Dealing with financial paperwork and filing

IBC DE GUATEMALA 2002-2004

Position: Courier

Responsibilities:

. Perform the delivery tasks and pick-up of customer material in a

polite, resourceful and professional manner.

. Load and unload a delivery truck through a variety of mechanisms.

. Ensure documents are delivered and entered accurately.

. Perform mailroom duties.

. Coordinate of incoming and outgoing mail.

. Operate vehicle for the delivery of mail, supplies, products and

materials.

. Provide basic customer service by giving required information.

. Maintain delivery records.

REFERENCES

Jos Francisco Ranero Opciones Saludables S.A.

Sales Manager (502-****-****

Carlos Javier Guti rrez Zamora Opciones Saludables, S.A.

General Manager (502-****-****

Luis Rubio IBC de Guatemala

General Manager (502-****-****

PERSONAL REFERENCES

Delmy Osmara Guti rrez Decroly American School

English Teacher (502-****-****

Roberto Arturo Maldonado

Dentist (502-****-****

Patricia Quinteros 562-***-****

Marilyn Gomez 323-***-****

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