Customer Service Data Entry

NAME: Joy Jacob Tario

ADDRESS: Upper Bonga Bacacay, Albay

EMAIL ADDRESS: *************@*****.***

CONTACT NO: 093********

CAREER OBJECTIVE:

• To contribute the theoretical knowledge and acquired competencies in the work

place and enhance them through actual work.

• Seeking and to obtain an administrative management position with sound

experience in directing administrative management activities.

PERSONAL DATA:

AGE: 25 years old

BIRTHDATE: September 19, 1989

CIVIL STATUS: Single

RELIGION: Roman Catholic

EDUCATIONAL BACKGROUND:

ELEMENTARY (1996-2002)

Upper Bonga Elementary School

HIGHSCHOOL (2002-2006)

St. Louise de Marillac School of Tabaco (formerly Catholic Central School)

COLLEGE (2006-2010)

Bicol University College of Social Sciences and Philosophy (AB Political Science)

GRADUATE SCHOOL (2014)

Bicol University Graduate School (MA in Public Administration)

SPECIAL SKILLS:

• Excellent communication and computer skills

• Excellent customer service skills

• Can work with less supervision

• Excellent service and phone skills, typing and other clerical works

• Ability to work independently and within a team.

• Knowledge of filing and record keeping.

• Ability to perform complex data entry tasks.

• Excellent ability to greet visitors, to handle phone calls and to give information to

customers and visitors.

• Able to follow written and oral instructions.

AFFILIATION/ WORK EXPERIENCED:

• SITEL Philippines Inc. ( 2010-2014) INBOUND

Customer Service Specialist and Delivery Customer Service Specialist

U.S.A based account and customers

- Specifically focuses on customer service satisfaction with special trainings obtained

and used

- checking status of customers order via delivery

- Rescheduling, cancellation and refund processing on customers account

- updating data, sending emails and information on customers account

- developed multi-tasking skills

- Ability to provide options and answers to customer’s complaint

• Department of Public Works and Highways Regional Office

Rawis, Legazpi City

OJT (2009)

Clerical works that includes typing of communication letters and inventory of

-

files

• Part- time Secretary : Children and Adult Clinic

Dr. Beth Pascua- Barrameda

Bacacay, Albay

Inventory of patients files

-

Developed interpersonal skills

-

CHARACTER REFERENCES:

Atty. Alex B. Nepomuceno Ph.D.

Master of Arts in Public Administration and Doctor of Public Administration

Program Coordinator

Bicol University Graduate School

Bicol University, Legazpi City

Contact no: 092********

AIC Arlan B. Calingacion

Member Philippine Air-force

Clark Air- based Pampanga City

Contact no: 092********

Ms. Sheryl Balisbis-Balinquit

Accountant/ Councilor LGU Sto.Domingo Albay

Sto. Domingo Albay

Contact no: 090********

Contact this candidate