Customer Service Administrative Assistant

Tina Henderson

**** ******** ** *** **** N. Las Vegas, NV 89086

414-***-**** ***************@*****.***

OBJECTIVE:

To obtain a challenging position that will utilize my skills and abilities while offering stability and

advancement

QUALIFICAIONS SUMMARY:

Performance-driven, insightful Underwriting/Unemployment/Support Technician II with a proven

ability to achieve and exceed all tasks and goals in a high pressure environment.

Skilled at reviewing Individual Manual/State Mandates in reference to Medical &

Unemployment Guidelines to analyze situations while developing strategic

solutions that strengthen insurance and unemployment goals.

Participating in soft skills and technical training in order to enhance individual

contribution to department goals and meet changing business needs.

Facilitate changes to workflow and processes that increase efficiently and

comprehensive knowledge of and experience in leveraging numerous cases in a

variety of complex scenarios.

Proven leadership and team-building skills with the ability to direct and train new

employees in customer relationships and how to provide excellent customer

service.

Skilled in Microsoft Word, Microsoft Excel, general office equipment, very

computer proficient, communicate effectively, excellent phone and customer

service skills, problem solving, organized, strong analytical skills and a self

-starter.

EDUCATION AND CREDITIALS

Nevada Partners 1992

Certificate of Completion

Computer and Business Training

PROFESSIONAL LICENSES

Anew Health Care Services 1988-1992

CNA, HHA and CPR License

PROFESSIONAL EXPERIENCE

State Of Nevada

2009-Current

UI Representative II/Support Specialist/Appeals Front Desk Clerk

To receive, process and open new claims, identify and resolve issues regarding

entitlement to benefits, investigation of claims, responding to questions of the general

public and coworkers.

Nova Engineering

2008-2009

Administrative Assistant I

To assist and enter data of blueprints for manager and engineers.

Assurant Health, Milwaukee, Wisconsin 1999-2008

Underwriting Technician II 2003-2008

Served as a key member in the medical insurance underwriting department to

new and existing clientele. Analyzed insurance cases and made decisions

based on the Individual State Mandates. Multitasked by handling incoming

and outgoing emails and phone calls to agents and clients, assisting with client

premiums, and alpha-numeric data entry. Promoted to work from home with

the responsibility to obtain any changes in workflows and corporate decisions

by viewing and utilizing online material. Recognized and awarded for

consistently maintaining 100% of established production and quality goals. IT

tester to enhance current system and create a new one.

Underwriting Technician I 2001-2003

Accurately register applications and create necessary requirements for

missing information. Documenting all files and utilizing any online

information before seeking other assistance to determine proper action on a

file. Trained new hires on how to register applications while providing

excellent customer service. Assisted outside vendors/agents on how to utilize

and understand the basic functionality of computer system. Participated in

developing an improved system by updating and creating new functionality of

different services provided. Trained new team members on how functionality

of the new systems works and how to correct computer errors received.

Policy Assembly Assistant 1999-2001

Handling all output of the policy to be mailed to the client with the required

state mandated materials, inputting data onto the computer and documenting

all required information and faxing required information to the agent for

completion of the policy.

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