Customer Service Sales
Resume:
London, Ontario *********@*****.***
N5Y 0A3
SUE DOBSON
Objective To obtain a position within an organization whereby my Administrative experience and
qualifications will become an asset further enhancing the company’s mission statement and vision
Summary and Highlights
Accreditation WHMIS, Emergency CPR/First Aid, AED certification
Customer Care (Hospital) certification
Awards Received President Club Award for Top Performing Managing Coach, AIC
Client Recognition for Top 5% performing agent internal and external
Skills Typing – 120 wpm
Microsoft Word, Word Processing, Internet Explorer, Google Mail, Excel,
PowerPoint,
Volunteer Chairman for Occupational Health & Safety Committee for staff of 365
Chairman for Wellness Committee for staff of 365
Member of Fundraising Committee for Heart & Stroke and Multiple Sclerosis
Experience
Branch Manager – CS Financial
• Responsible for the administration and efficient daily operation of a full service branch
office, including operations, lending, product sales, customer service, and security and
safety in accordance with the branches objectives.
• Develops new deposit and loan business; provide a superior level of customer relations
and promote the sales and service culture through coaching, guidance and staff
motivation;
• Achieves individual and branch sales goals through new business sales, referrals and
retention of account relationships.
• Provide excellent customer service by quickly and professionally handling customer
inquiries.
• Maximize revenues by administrating customer accounts and managing collection
activities
• Ensure that account receivables and over-due accounts meet company standards.
• Assist customers with the completion of credit applications and promote and sell our
related banking products including communicating agreements, terms and conditions of
the loan process.
• Implement new corporate strategies and processes.
• Manage Product and Loss reports, Aging Reports, Projections
Inbound Customer Service Rep. – 7999232 Canada Corp. Apr – June 2013
• Efficiently take inbound customer service calls for large media company with 0% drop rate
• Provided excellent customer service by solving customers concerns relating to existing product line
• Successfully upsell existing clients on new product lines and/or enhance existing services for increased
customer satisfaction
Page 2 Sue Dobson CV
Managing Coach - Allied International Credit Apr 2006 – Aug 2012
Designed and Implemented a concrete strategy in collections which provided an additional
opportunity to obtain market in the existing collections arena
Prepared and proposed a cost saving Retention initiative.
Trained and coached agents to hit their monthly targets in collections providing first place
standings for 24 consecutive months based on a measurement against internal and external
vendors.
Created and executed a Training reference manual which the client is currently using as their
in-house training tool
Successfully managed a team of 4 Team Leaders, 2 Floor Walkers and up to 91 Full time
agents in a First Party environment for US portfolio
Successfully hit monthly and quarterly corporate targets for Loss Delinquency which
implemented an increase in Market Share from 15% to 22%
Collection Agent - Allied International Credit – Verizon 2005 - 2006
Top Collector managing own queue for commercial accounts for Super pages and yellow
pages advertising contracts
Trained new hires to be successful collectors to help company hit monthly targets for revenue
generation.
Managing Clerk -Southlake Regional Health Centre – CVICU 2000 - 2005
Scheduled 365 nurses daily, weekly shifts
Successfully performed payroll for 425 staff members
Strategically managed vacation requests to ensure consistent coverage on the ward
Weekly calibrated critical equipment for various testing
Accurately ordered supplies from outside vendors for specialty needs in CVICU
Assistant Finance Controller - Uniden Canada Inc. - 2003 - 2005
Generated accurate budget freezes utilizing various Projection reports for Sales, Accounts
Payable, Accounts Receivables
Managed successfully Accounts Receivables and Payables
Performed Trial Balance reports with companies custom designed accounting software
Prepared various reports for Executive management
Assisted Finance Controller to meet deadlines and project completion dates
Education
Fanshawe College of Applied Arts and Technology
Legal Secretarial - Graduated with Honors
A.B. Lucas Secondary School
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