Sales Customer Service
Resume:
DAVID SHEPARD
Dear Hiring Manager,
I am very interested in your opening for Management Consultant position. I am confident my
operational, financial management and supply chain, experience makes me ideally suited for the position.
At ALLDATA / AutoZone, I had over 15 years of automotive experience managing logistics partners for
both external and internal customers. I have experience with both Business to Business (B2B) and
Business to Consumer (B2C) distribution. Recently, I have enhanced my education by completing
courses associated with Lean Six Sigma Green Belt and Project Management.
Briefly, my background and qualifications include:
Responsible for company’s supply chain efforts and distribution channels. Implemented Lean
process to streamline distribution and reduce software replication cost by 45% while improving
delivery schedules.
Responsible for Profit and Loss of operations group including cost of goods sold. Coordinated
production activities with a focus on production plans, continuous improvements, maintenance
and related logistics.
Led process improvement teams through root cause analysis, which resulted in the selection and
implementation of initiatives that delivered over $10MM in savings. Key member of the
implementation team. Select to help develop, coach and mentor the guiding principles for best in
class process improvements.
Responsible for a 55% reduction in inventory by implementing. Production plan vs sales plan
analysis report which reduced stock out, spoilage and loss prevention issues.
Versed in a variety of ERP systems including coordinating production, launching new products,
and implementing cost control programs. Responsible for setting up material master setting in
Enterprise Resource Planning System. Maintained over 400 separate bills of materials and
product configurations.
Managed operations, shipping, receiving and warehouse departments and personnel. Oversaw all
Company’s maintenance, repair and operations (MRO). Responsible for submitting and
managing annual budgets for operations, shipping and cost of goods sold cost centers.
I welcome the opportunity to meet with you in person to discuss my qualifications in detail. Thank you for
your consideration.
Sincerely,
David Shepard
DAVID SHEPARD 916-***-****
www.linkedin.com/in/davidshepardshep199 *******@*****.***
Director of Client Service Supply Chain Management
An accomplished director of business operations including manufacturing, supply chain management, financial
management, procurement, third party logistics, project management, material management, distribution and
customer service. Possess strong analytical problem solving and planning skills. Skilled at leading cross-functional
teams through process improvement initiatives to achieve stretch goals.
Financial and Budgetary Control Advanced Excel
Forecasting Analysis Inventory Management
P & L Responsibility Supplier Management
Financial Modeling ERP / EDI Implementation
New Product Sales Plan Logistics System Implementation
Lean Six Sigma Manufacturing
Project Management Agile CSM, CSPO
IRR and TCO Analysis SQL skills
SIGNIFICANT ACCOMPLISHMENTS
Achieved a $16 million savings of cost of goods sold through process improvement.
Developed a third party logistic (3PL) channel to distribute over 48MM CD’s and DVD’s.
Created a new product line for retail outlets that was distributed in (4,650 stores). It was the 3rd best-
selling product in repair manuals category.
Coordinated marketing, sales, manufacturing and vendors to optimize performance, cost and delivery to
over 85,000 customers.
Delivered 52 quarters of product release on time to 85,000 customers.
Key employee in growing organization from $24MM to $161MM.
Directed Process Improvement Team that delivered of 57% margin on EBIT.
Led a campus move of over 340 employees and 3.5MM capital investment.
1997 – 2013
ALLDATA /AutoZone, Elk Grove, CA
An automotive e-commerce company that develops and distributes software to the automotive industry.
DIRECTOR OPERATIONS, (2010 – 2013)
Responsible for the company supply chain, procurement, material management and distributions. Selected to lead,
and provide financial oversight for sales and operations channels. This included Territory Management,
Compensation Plans, Sales’ Contribution Margins and anti-piracy efforts.
Optimized sales territory and distribution channel for 15% improved sales profitability.
Provided financial oversight for $19MM Sales and Operations cost centers.
As Agile Product Owner / Project Manager, led team that was responsible for customizing the business tool
that published 50,000 customer software updates.
Led Implementation of new CRM; worked with integrators and developers to establish best sales practices
for marketing automation tools; increased adoption by 300% within two years.
Led new facilities team responsible for negotiating, planning, and relocation of 340 employees to a 60,000
square foot build-to-suit campus.
Led process improvement team through root cause analysis, which resulted in the selection and
implementation of initiatives that delivered over $10MM in savings.
Provided the Internal Rate of Return analysis and Total Cost of Ownership analysis for sales and operations
programs.
SUPPLY CHAIN MANAGER (2003 – 2010)
Selected to lead Supply Chain, Materials Management, Procurement, Shipping and Receiving Departments;
implemented and developed materials management programs and supply chain techniques. Oversaw the
production plan and coordinated production activities with a focus on plan variance, continuous improvements,
maintenance and related logistics.
Led quarterly project team that was responsible for coordinating product offerings including, product design,
packaging and fulfillment, which optimized performance, cost and delivery to over 80,000 customers.
Responsible for setting up material master setting in Enterprise Resource Planning System . Versed in a
variety of ERP systems including configuring product roll out. Responsible for maintaining over 400 separate
bill of materials and product configuration.
Reduced inventory by 300% while sales increased 30% and total number of SKU’s increased 100%.
Developed tools to evaluate inventory flow, JIT ordering processing, lean and product costing.
Coordinated new consumer product roll out with major mass retailer. Managed EDI Implementation.
Worked closely with Product Managers, Vendors, and Fulfillment Center.
Responsible for managing inventory levels through Fulfillment Center and 5,400 Kmart, AutoZone stores.
PURCHASING MANAGER (1997 – 2003)
Responsible for all Procurement, Materials Management, and Receiving Departments. Led company’s direct and
indirect sourcing and procurement team. Established punch out catalog for enterprise including professional, office
and IT services. Oversaw enterprise supplier relationships and coordinated regular governance of key strategic
suppliers
Coordinated company’s quarterly software release with replicator and distribution channels. Responsible for
distributing quarterly 1.2 million CD’s and 6 million DVD’s to over 80,000 customers.
Using Lean manufacturing principals, reduced software replication cost by 45% while improving delivery
schedules.
Responsible for sourcing all information technology purchases, including servers, desktops, switches, and
tape management backup systems.
Responsible for the company’s indirect spend. Negotiated enterprise agreement and established punch out
catalogs which result in a 32% saving.
ATEC, Santa Cruz, CA 1985-1997
A sporting goods manufacturer that developed training equipment. The manufacturing operations consisted of
fabrication, welding, machining, and plastic inject molds.
GROUP MANAGER (1985-1993)
Responsible for all sales and production planning.
Automated IT operations by developing an automated order entry system that dramatically improved order
tracking and fulfillment, and enabled proper production scheduling.
Developed mini – ERP system that ensured that production kept pace with a 25% increase in sales by
developing a tracking system to forecast and track sub-assemblies during production.
Led a change in procedures for developing sales plans, resulting in more accurate forecasting and better
production planning. Instituted daily sales reporting to ensure "real time" information was available
B.A. in Economics; Tulane University
Currently enrolled in project management courses for PMP Certification
2012 ALLDATA Presidential Merit Award Winner
Member and Team Lead of Process Improvement Team 2013, 2012, 2011, and 2010
Lean Six Sigma Green Belt Trained
Agile Certified Product Owner / Scrum Master - Scrum Alliance CSPO 2009, CSM 2009.
Certified in Fundamentals of Project Management by Payson Hall, Catalysis Group
Past President & Member of Orangevale Rotary
Past President and Director of the Orangevale Rotary Charitable Fund
Volunteer softball, baseball and basketball coach
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