Customer Service Sales

Shamima Khanam

** ******* *****

Cambridge, MA **140

617-***-****

*************@*****.***

Laboratory technician with GMP training excited to join biomedical organization; Strong customer service with

management skills; Knowledge of inventory systems and tracking; Knowledge of food safety and compliance

TECHNICAL EXPERIENCE:

• Buffer Preparation

• Protein Quantitation – Lowry and Bradford methods

• Gel Filtration Column Chromatography – Protein Purification

• ELISA – Direct and Indirect methods

• DNA Fingerprinting – Restriction Enzyme digestion, Gel Electrophoresis

• Bacterial Transformation of E. coli

• Cell Culture Methods – Media Preparation, Aseptic technique, Cell Counting, Subculture and Cryopreservation

• Knowledge of cGMPs, SOPs and documentation

• Laboratory Instrumentation – balance, pipettes, micropipetters, spectrophotometer, centrifuge, pH meter (calibration

and validation) and microscopes

EDUCATION:

Cambridge Biomedical Careers Program 2013 – 2014

Bunker Hill Community College/Just-A-Start Corporation Cambridge, MA

Certificate in Biomedical Sciences

Courses:

• Fundamentals of Chemistry

• Fundamentals of Biology, Chemistry and Medical Terminology

• Introduction to Computers (Microsoft Word and Excel)

• Introduction to Biotechnology including Intensive Laboratory Training,

with over 300 hours of training in fundamental biomedical techniques

National University 1996 – 1999

Bachelors in Sociology Dhaka, Bangladesh

WORK EXPERIENCE:

Macy’s 2010 – Present

Sales Associate Cambridge, MA

• Encourage sales by creating a positive shopping experience

• Develop product knowledge by researching vendor information and attending training

• Achieve personal sales and Star Rewards goals

• Maintain well stocked racks and shelves and prepare displays

Subway 2008 – 2013

Manager Cambridge, MA

• Prepared and submitted reports to Subway headquarters

• Carried out inventory and ordered products to continuously maintain a stocked restaurant

• Greeted, prepared and served guests orders to meet expectations

• Used POS system/cash register to record orders and compute payments for guests

• Opened and closed store

SPECIAL SKILLS:

Fluent in English and Bengali

•

Proficient in Microsoft Word and Excel

•

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