Dispatcher

PATRICK M. McCAULEY

*** ******** **** *****

Plainfield, NJ 07063

Cell: 908-***-****

Home: 908-***-****

Email: *****************@*****.***

MANAGEMENT PROFESSIONAL-TRANSPORTATION INDUSTRY

~ Operations

~ Logistics

~ Fuel Management

~ Facility

~ Management

~ Cost Control

* A dedicated, results-oriented, military-trained leader

with a successful record of increasing productivity

through staff training, coaching, and motivation.

* Expertise in minimizing operating costs through freight

consolidation and process improvement.

* Leadership-by-example management style; able to supervise

union and non-union employees.

* Proven ability to develop innovative solutions to complex

operational challenges and problems.

* Computer Skills: Proficient in Microsoft Office (Word,

Excel, PowerPoint, Access) and AS400

PROFESSIONAL EXPERIENCE

DAYLIGHT TRANSPORT, Jersey City, NJ

Oct. 2013 - Mar. 2014

Operations Supervisor

Managed day-to-day dock operations for a trucking company.

Provided leadership, direction, and training to 11 non-union

employees. Improved profitability by increasing efficiency

of loading and unloading operation. Recruited to enhance

overall dock productivity through process improvement and

hands-on leadership.

* Reduced operating costs from 42% to 38% by instituting

better workflows, strengthening processes, and eliminating

waste; substantially reduced labor costs and overtime by

improving the scheduling process and setting high

performance standards.

* Improved on-time delivery performance from 95% to 97% by

changing the work culture; held employees accountable for

results and created a team-oriented environment;

strengthened individual and group productivity by

instituting pride in performance.

R & L CARRIERS, Kearny, NJ

Oct. 2012 - Apr. 2013

Dock Supervisor

Hired to improve dock productivity for a

trucking company. Assessed existing processes to identify

deficiencies and develop corrective action. Supervised and

directed the activities of 14 dock workers. Prioritized and

delegated daily assignments to ensure that operational

objectives were achieved.

SILVERLINE WINDOWS (Division of Andersen Windows)

Nov. 2010 - Oct. 2012

Assistant Shipping Manager

Managed day-to-day driver performance, dispatching, and

dockoperations for a manufacturer of vinyl windows and

patio doors, Provided leadership, training, and direction

to 53 company drivers, three dispatchers, and three dock

operations supervisors, and 25 dock workers. Reported

directly to the Shipping Manager.

* Consistently achieved or exceeded critical performance

objectives; contributed to increased efficiency and

productivity by leading, developing, and managing a

first-rate team; achievements included:

~ Increased drivers' miles-per-gallon by 6% within seven

months through effective training, driver accountability,

and the enforcement of company policies and procedures.

~ Improved on-time delivery from 97.9% to 98.7% in one year,

exceeding company goal of 98.5%.

~ Reduced long idle percentages from 26.2% to 19.7%, lower

than company goal of 24%.

~ Reduced accidents from 4.1 to 2.6 per million miles

through safety education.

~ Greatly reduced product damage by instituting stringent

safety and quality controls.

~ Surpassed other key performance areas including revenue-

per-loader and safety.

* Upgraded skills and performance levels of drivers by

enhancing training and coaching of drivers; created and

implemented an innovative driver ride-along program

emphasizing Andersen core principles: safety, quality,

delivery. cost, and engagement.

JP EXPRESS, South Plainfield, NJ

Apr. 2008 Jan. 2010

Outbound Supervisor

Managed all dock operations for a LTL transportation

company. Provided leadership to 5 dock workers, 2 billers,

2 dispatchers, 4 line haul drivers, and 25 local drivers.

Managed the loading and unloading of freight for 5

regional terminals. Oversaw line haul, dispatch,

security, billing, maintenance, yard management,

and fuel management.

* Increased efficiency and productivity while minimizing

costs by implementing practical solutions in all operational

areas; reduced trailer loads to regional terminals and line

haul costs by 20% through consolidation of freight;

increased shipments moved per hour through proper work

planning & training; other results included:

~ Minimized damages through the proper supervision of

loading and unloading operations.

~ Strengthened communication channels by promoting the

use of email to facilitate day-to-day operations.

NATIONAL FREIGHT, Edison, NJ

Oct. 2003 Mar. 2008

Operations Manager

Managed the Edison facility for a major transportation

company. Oversaw dispatching, fuel management, yard

management, maintenance, and security operations.

Supervised 35 regional and over-the-road drivers who

delivered to 44 states for key clients including Ikea,

BJ s Wholesale Club, Costco, Poland Springs, and Bed

Bath & Beyond.

* Increased on-time performance from 94% to 97% through

communication with drivers, coordination with Planning &

Customer Service, and the timely distribution of

assignments; enhanced customer satisfaction and grew revenue

by upgrading service quality and promptly resolving customer

problems.

* Improved staff morale by designing routes that optimized

profitability for the drivers and the company; researched

and identified freights that best utilized drivers time and

provided greatest earning potential; grew

revenue-per-tractor to $625, exceeding company average of

$550; ranked in top 10% of all driver managers.

* Significantly reduced operating costs through effective

fuel management; reduced workers compensation costs by

maintaining compliance with company s safety program;

reduced reportable accidents and absences through safety

training and compliance with OSHA and DOT regulations.

ROADWAY EXPRESS, East Brunswick, NJ

1996 2003

Operations Supervisor

Provided leadership, training, and direction to 35

organized labor personnel for an LTL transportation

company. Served as Dock Foreman and supervised the

loading and off-loading of trailers in a fast-paced

facility. Clients included major retailers and

supermarkets including A&P, Wakefern, and Target.

* Improved terminal load factor by 1,000 pounds per trailer

by consolidating freight; achieved savings of $1.25 per mile

and reduced number of trips through more efficient loading

procedures; enhanced employees job satisfaction and overall

productivity through effective coaching and training.

AIRBORNE EXPRESS, Elizabeth, Newark & Livingston, NJ

1992 1996

Field Service Supervisor

Managed up to 35 union delivery drivers. Instrumental

in improving on-time performance, customer satisfaction,

productivity, and fuel usage by restructuring routes.

Resolved complex operationalproblems.

UNITED STATES ARMY

1987 1992

Air Defense Officer Captain

Served as Operations Officer and provided leadership

to a 15-member international liaison team. Coordinated

The team s activities within U.S., German, and

other NATO organizations. Worked with international air

force to control the air space over Central Europe. Created

and implemented an inventory management program for

equipment valued at several million dollars. Designed and

presented training and educational programs in crime

prevention, safety, supply, and logistics. Increased unit

morale and productivity through leadership, coaching and

mentoring.

EDUCATION

* Bachelor of Arts Sociology, Wofford College, 1987

* United States Army Completed Primary Leadership

Development Course and Logistics Course

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