Manager Assistant

T revor Neill

Phone: 803-***-****

***** ********* ***** *****:

********@*****.***

Cypress, TX 77429

linkedin.com/in/trevorneill

Executive Summary

Accomplished IT professional with demonstrated success implementing strategic IT initiatives that improve team

functionality with positive impacts. Skilled manager with proven ability to lead and motivate teams to maximize

productivity. Troubleshot and maintained both classified and unclassified networks and video teleconferences (VTC).

Trusted with highly sensitive government data and information. Supervised assigned personnel in performing physical

layer, data link, and networking operations. Provided technical leadership to subordinates and conducted ongoing

training while serving as a team leader and Help Desk supervisor. Selected amongst peers to attend the Microsoft

Software & Systems Academy at Fort Hood, Texas.

Professional Experience

January 2014 - Present

Senior LAN Manager

US Army

Fort Hood, TX

• Provided direct support for troubleshooting issues on Windows Operating System functionality, software

installation, Microsoft Outlook, and network functionality for over 150 users.

• Managed user and computer accounts with escalated privileges via Active Directory for over 100 users.

• Efficient in video-telecommunication support.

• Directed my team of three subordinates to accomplish IT missions and tasks assigned by superior officers.

• Installed and configured Voice Over Internet Protocol (VOIP).

• Supervised and trained 5 employees on IT Duties and Information Assurance requirements.

Senior LAN Administrator January 2012 – January 2014

US Army

Camp Humphreys, Korea

• Supported an over 200-person organization with IT troubleshooting and ensured Information Assurance (IA)

compliance with all DoD regulatory standards and implementation guidance.

• Worked hand in hand with Korean Military on installation and operation of user systems in support of joint

forces exercises.

• Directly accountable for over $750,000 dollars of equipment.

• Responsible for the mentorship, professional development, and training of six employees in Help Desk

operations, network fundamentals, and Information Assurance.

US Army Signal School July 2011- January 2012

US Army

Fort Gordon, GA

• Obtained training in Windows Operating System implementation, A+, Networking, CCNA, Security plus, and

overall IT communications.

Executive Assistant April 2008 – July 2011

US Army

Fort Jackson, SC

• Served as the personal assistant for the Deputy Commanding Officer, US Army Training Center and Fort

Jackson.

• Directly responsible for the preparation, planning, and execution of all driving and personal missions of the

Deputy Commander.

• Worked assigned projects as directed by the Deputy Commander, to include numerous community and training

initiatives.

Education

University of Houston, Houston, TX 2016

Bachelor of Science in Computer Information Systems

Central Texas College, Killeen, TX 2014

Microsoft Software and Systems Academy, Software Development and Testing

American Military University, Charleston, WV 2014

Associate of Science Computer Applications

Additional Information

• Top Secret/SCI Clearance Expires July 2017

• CompTIA Network + Certification Expires December 2015

• Microsoft Technology Associate - Software Testing Fundamentals Certification (98-379)

• Microsoft Technology Associate - Networking Fundamentals Certification (98-366)

Awards

• US Army Commendation Medal (2011)

• US Navy Achievement Medal (2005)

• US Army Achievement Medal (2011,2014)

• US Army Good Conduct Medal (2009,2012)

• US Navy Good Conduct Medal (2006)

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