Customer Service Representative
Resume:
Michelle Muscato **** Cove View Blvd. Apt ***, Galveston, TX, 77554
616-***-**** *******@*****.***
Experience:
Aga Marvel Greenville, MI
Customer Service Representative Order Entry Clerk & RMA Processing Assistant
•Assist in processing unit orders and entering customer orders into MAXX ERP system.
•Assists customers with locating service facilities, requests for warranty
Parts identification, pricing, and orders.
•Issues the Return Material Authorization (RMA's) for parts or products that are to be returned
due to defect, shipping error, order entry error or other reason.
•Provides telephone support and technical services for consumers, distributors, service centers,
and scientific customers.
•Oversee the parts orders daily scan.
•Adhere to the Customer Service order processing guidelines.
•Provides support to the department by working on special projects, management, etc.
•Responds to requests received from our website.
•Provide sales information to customers and distributors.
Manpower Grand Rapids, MI 11/2009 to 9/2011
Bookkeeper Working for the Santa Claus Girls Organization thru The Grand Rapids Press
Taking and processing Credit Cards over the phone
Keeping records spread sheets in Excel of daily deposits and year to date totals.
Typing the Publication for the News Paper daily
Sending correspondence letters, keeping note books of back up files and articles for the publications
Processing the daily deposits of Cash and checks for the bank
Customer Service Assistant Working for Attwood Marine, Lowell MI as Customer service assistant
Order Entry, keyed orders in system using the copix program
E-mailing & faxing customer quotes or pricing, sending new quotes
confirming customer purchase orders with them
Helping with special projects for marketing such as creating spec sheets, new catalog mailings. Updating
excel spread sheet information.
Baker Furniture Hickory, NC 02/2007 to 04/2009
Manpower Grand Rapids, MI 09/2005 to 02/2007
Shipping Coordinator / worked as temp for 2 years before hired in
Worked in GERS and Oracle data bases
Created Bills of ladings and in store transfers for the load manifest
Put manifest in order for warehouse and scheduled shipments
Put together driver packets and delivery logs for routing
Logged and filed shipment records and manifest in data base
Made labels for receiving in Vendor product
Customer service for Baker showrooms, stores, and dealers
Processed driver payroll in Excel took data from driver stop sheets
Reliable Auto Finance Grand Rapids, MI 11/2003 to 09/2005
Williamson Staffing Grand Rapids, MI 08/2003 to 11/2003
Loan Clerk / Credit Investigator / worked as temp 3mns. Hired in
checked dealer paperwork for correct underwriting approval.
In-put of loans on computer software system
Contacted Auto dealers for paper work and funding information
Verified Employment and income along with back ground checks
Pulled Credit bureaus off the CBC credit Web Site for underwriting
Sending packets to Auto Dealers for underwriting dept
Employment Verifications
Education: Davenport University Grand Rapids, MI
Attended 1 year 92-93
Kent Skills Tech Center Grand Rapids, MI
Certificate of completion 1990
Northview High School Grand Rapids, MI
Diploma 1990
Certificate of seminar completion:
Fred Pryor Seminars: Managing Multiple Priorities, Projects and Deadlines 2014
Developing Emotional Intelligence 2013
How to Deliver Exceptional Customer Service 2012
Seminar Excel beyond the Basics 2011
Safety Seminar: 20 Reasons not to tailgate-2007
Skill Path Seminar: Front Desk Superstar-2002
Summary of Qualifications:
Microsoft Excel, Microsoft Office, ordering inventory of office supplies, Deadline-oriented,
I can run all office equipment that is required, such as copy machine, Scanner, fax machine, 10 key calculator answering
multi line phone system with voice mail and headset programming Auto Desk View, Smart Shop Manager
Reports in GERS and Oracle, ERP system data programs, Data entry skills- Numerical data (6259) key strokes per hour
99% accuracy, Alpha data (9268)key strokes per hour with 97% accuracy Type 45 WPM, Customer service-oriented
Telecommunication skills, Inventory tracking, Strong problem solving ability
Accomplishments
Increased office organization by developing more efficient filing system and customer database. Preserved an accuracy of
97% during 3 years of employment and 98% accuracy for 5 years of employment consecutive. Managed call flow with
up to 5 calls in queue per hour about 85 call average per day. Researched, calmed and rapidly resolved client conflicts to
Prevent loss of key accounts.
References: Available upon request
Contact this candidate