Customer Service Information Technology

*** ***** ****** ****** ****** 347-***-****

Brooklyn, NY 11211 ***************@*******.***

Summary of Qualifications:

• Background in facilities services, construction projects, maintenance and security services

• Superb at saving organizations time, money and resources by improving processes

• Supervisory, administration and training experience

• Information Technology professional, specializing in running administrative services

• Extensive hands-on experience in implementing, planning, budgeting Information Technology/office projects

• Skilled in communicating technical solutions to non-technical managers and staff

• Extensive software, hardware, network and Operating Systems experience

• Trained in Disaster Preparation & Trauma Mitigation

• Bilingual: Fluent in Spanish and English

• Completion of Occupational Health and Safety Administration (OSHA) General Industry training course

Experience

Friends of the High Line New York, NY

Custodian (Seasonal) 7/2014-10/2014

• Maintained a high standard of cleanliness throughout the park, both topside and at street level including public

gathering areas, bathroom, access points, elevators,stairs, and Operations office

• Assisted park patrons with efficient, safe, orderly rules during peak and off peak hours including weekend

• Assisted in the closing of the park and escorting visitors to exits and insured all exits were secured

• Operated pressure washers and other small equipment

• Served as clean-up for vendors area; set-up of tables, chairs and closing vendors area

• Empty and place trash bins in appropriate receptacles outside of the building on identified days

• Act as ambassador for Friends of the High Line, answering questions for park visitors about general park information

Cleaning Specialist of America, Inc. New York, NY

Janitor/Maintenance (Part-time) 4/2014-6/2014

• Daily maintenance

• Clean building floors and walls by sweeping, mopping, scrubbing, steam-clean or vacuuming

• Replenish supplies such as drinking glasses, linens, writing supplies for training center

• Gather and empty trash, clean and polish furniture and fixtures.

• Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.

• Dust furniture, walls, machines, and equipment.

• Clean restroom and replenish supplies.

Wallack Management Company Inc. New York, NY

Porter/Doorman (Seasonal) 5/2013-12/2013

• Experience sweeping, mopping, stripping, buffing and waxing hallways, floors and stairs

• Provide day-to-day janitorial maintenance of assign building and all its surrounding property

• Empties all garbage cans, recycling bins and restock

• Removes snow from front entrance of facility when it snows

• Interacted with all residents, guests, and others in a pleasant and professional manner

• Minor repairs consist of – light fixtures, tiles and painting

• Assisted in the preparation of vacant units

• Ensured building security and safety for tenants to include guest registration (check identification, call

to the tenant to announce the person(s) who is visiting/ delivering, etc.), or other means to maintain security.

• Provided services to tenants such as assistance with packages and luggage, help hailing a taxi cab,

opening the door for them, as well as other assistance needed.

• Relieved other doorman colleagues for breaks

Custom Tailors New York, NY

Operations Services Consultant 1/2010-1/2012

• Set up tailoring and design equipment for new startup business and ensured proper working order

• Set up and installed network system with Windows and Mac units for billing and design work

• Implemented billing system with QuickBooks for account receivables and payables

• Monitored assignments, appointments, schedules and payroll for 2 employees

• Maintained PCs, Macs, Server and software

Ana Feliciano Cleaning Services New York, NY

Porter 1/2006-10/2008

• Cleaned lobby glass doors of all fingerprints

• Vacuumed 1200 square feet area – hallway/offices

• Cleaned restrooms sink, toilet, mopped floor and replenished hand towels, toilet tissues and soap

• Took out all the trash, shampoo rugs

• Cleaned kitchen tables, refrigerator, microwave, coffee makers and replenished supplies

• General cleaning of offices and copy/mail room

Education:

Baruch College Certificate in Facilities Management 01/2013-05/2013

LaGuardia Community College A.A.S. Computer Science

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