Customer Service Representative

genine thomas

** ******* *** • White Plains, NY • 10606

CELL 914-***-**** • E-Mail **************@*****.***

PROFILE

Driven, detail-oriented professional experienced in the provision of efficient administrative and clerical

coordination. Proven ability to maintain accuracy within customer files, billing information, and company

databases. Strong prioritization skills, consistently meeting established deadlines and ensuring timely

resolution of staff and customer issues. Extensive experience communicating with internal teams, serving as

the point-of-contact for inquiries from over 700 attorneys from 55 locations nationwide. Extensive knowledge

and utilization of strategies and processes used to maximize account management and staff support.

EXPERIENCE

JACKSON LEWIS, P.C., White Plains, New York, 2001 – Present

Billing Coordinator/ Account Services

Preparing client invoices, creating client matter profiles including statistical analysis and review of time

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entries to develop accurate reporting of class action, and bankruptcy case invoices.

• Ensures timely payment to attorneys by accurately processing client information, including retainer fees,

discounts, and personal information, within Aderant system.

• Directs the assignment and completion of over 3,000 monthly client and matter numbers.

• Corresponding and meeting with Billing Attorneys in regarding current monthly billings or A/R as needed.

• Develops monthly memorandum reports to reflect staff changes from previous month.

• Electronically submit invoices to various vendors (Serengeti, Tymetrix360, Counsel Link, Collaborati, etc.)

• Contacting insurance adjusters, billing attorneys in regards to appealing reduced invoices and/or

conducting billing when charges are denied.

• Manipulating data within the Ledes XML files as needed for successful submission.

• Editing proformas and preparing draft bills and invoices for attorney review.

INSITE SERVICES, White Plains, New York, 2000 – 2001

Billing / Account Maintenance Associate

Generated and submitted bills to customers to obtain monthly payments; addressed and resolved billing

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errors and customer inquiries.

• Oversaw enrollment of several thousand customers each week and managed account cancellations.

• Tracked and maintained account records and documentation to compile daily reports.

• Managed input of credits and debits made to customer accounts and updated general ledger.

• Provided training for new employees.

PETALS CATALOG, White Plains, New York, 1999 – 2000

Customer Service Representative

Communicated with customers across the country within a call center environment; responded to

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inquiries, resolved issues, verified order status, and collected new customer order information.

• Facilitated mailing processes by performing data entry of new customer invoices.

EDUCATION

EMPIRE STATE COLLEGE, Hartsdale, New York

Bachelor of Science – Human Services, Minor – Mental Health, Expected 2015

COLLEGE OF WESTCHESTER (Formerly Westchester Business Institute), White Plains, New York

Certificate of Completion – Expert Certified Specialist, 1999

24 Carhart Ave • White Plains, NY • 10606 • CELL 914-***-**** • E-MAIL **************@*****.***

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