Customer Service Representative

REGINA JIGGETTS

************@***.***

**** ****** **** **** 434-***-**** or 919-***-****

APT. 55-A

DURHAM, NC 27707

EDUCATION:

Vance-Granville Community College, Henderson, NC May 2014

A. A. S in Medical Office Administration

WORK EXPERIENCES:

U N C Health Care Chapel Hill NC Feb. 2014 to July

2014

JOB TITLE: Patient Financial Service Representative:

. Resolution of billing problems and inquiries by patients, physicians,

attorneys, insurance companies, etc. Register and file patient

insurances. Apply payments from physicians' offices and patients to

accounts. Read EOB and other various financial/insurance documents.

Request payments when appropriate establish acceptable payment plans

and make an initial assessment for financial assistance when

indicated. Ability to understand medical codes and claims. Experience

using Allscripts/ training in EPIC. Answering of inbound telephone

calls.

Polk Correctional Institution, Butner NC July 2008 to Jan

2014

JOB TITLE: Correctional Officer

. Served as Acting Sargent as needed. Supervise inmates in housing units

. and those segregated for administrative or corrective measures.

Responsible for the safety and security of the facility and the public

safety. Routinely exercise sound judgment in stressful and emergency

situations. Report writing on inmate behavior. Maintain control and

discipline including use of physical restraint and restraining device.

Peebles Distribution Center, South Hill VA March 2006- August 2008

JOB TITLE: Compliance Analyst/ Accounting

. Audited Merchandise and researched data, review and analyze all

relevant merchandise for defects. Documented and charged venders for

violations. Monitored activities of Merchandise entering and exiting

the facility. Data entry, created appointments, tickets, and store

labels, prepared reports by collecting, analyzing, and summarizing

information. Matched purchase orders with receipts and packing list of

items ordered. Logged venders information and track venders payment

due. Reconciled trailer manifest/ freight claims and delivery receipts

truck lines, Pre-screened trailers, using shippers commonwealth to

track trailers.

Communicated with vendors, buyers, via email, telephone, or fax

machine

SKILLS and QUALIFICATIONS

. 10 years, of Proficient at Microsoft Office

. 10 years, of Data Entry/ Typing @ 55wpm

. 5 years, Office Financing/ Records Management/ Filing

. 10 years, Strong Communication skills /Customer service

. 1 year, ICD9/CPT Codes/ Billing and Insurance

. 2 years, Medical Terminology /Transcription

. 6 years, AED/CPR Certified until 9/2015

. 3 years, IT/Information Technology

. 8 years, Good leadership /Organization Skills

. 10 years, Time and Project Management

. 10 years, Excellent ability to adapt to difficult situations

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate