Customer Service Administrative Assistant

NADINE WATKINS-ALEXANDER

**** ******* *****, **** *********, FL 33948; 941-***-****; 267-***-****; ************@*****.***

SUMMARY

LEGAL Office Administrator PARALEGAL

Accomplished, motivated Administrative Assistant/Paralegal/Project coordinator with a broad range of experience.

EXPERIENCE PROFESSIONAL A.CCOMPLISHMENTS

GlaxoSmithKline, Pharmaceutical, Philadelphia, PA 2001 - March 2014

Legal Administrative Assistant

• Provide Team support/problem solver/strong management of my responsibilities. Contract and project

management control systems (i.e.) developing a contract, schedules for execution of all documents.

• Set up VTC meetings (on-site and off-site) team accommodations.

• Ability to meet demanding timelines. Customer Service skills are superior working with and supporting

attorneys. Create a new system for Executed documents.

• Follow instructions from the client and have all executed documents retuned in a timely manner.

• Professional administrative procedures, keeping GSK invoices policy payment timeline / deadlines, execute

signature to the direct person. Responsible for Teams monthly expenses.

• KRONOS Exception reporter for team. Work jointly with internal teams to develop accurate project

timelines.

• Responsible for coordinating and tracking team activities. Report the status of on-going and/or closed

projects through a standard set of performance indicators.

• Interface with clients to ensure quality of invoices (90-day payment plan) and coordination outside counsel

invoices to be approved and expiated for payments. Proactively managed and make sure of completion

within the established timeline. /problem solver/strong management. (Cross codes for appropriate team).

• Monthly view of all vendors (review new matters and direct to handling attorney). Sales Reps

• IT software Workshare Professional re: Gatekeeper for 100 employees Global Legal Team.

• Interfacing with IT -CBS/ HR Health Benefits. Court Filings 30-day turnaround. Shepherding contracts

through approval processes; preparing legal documents.

• Assist with on-board new hires (GSK policy hiring).

PECO ENERGY Company, Philadelphia, PA 1998 - 2001

US Corporate Team / Legal Administrator/Paralegal/Project Coordinator

• Managed hiring packages for attorneys/paralegal/legal assistants. Responsible for Administration Assistants

and Paralegal. Project Coordinator in creating, updating and finalized schedules, exhibits and attachments

merger. Prepared closing transaction compendiums.

• Reviewed, prepared corporate, limited liability company and business trust documents.

• Prepared and field uniformed commercial code documents at state and county levels.

• Assist in conference calls, presentations and strategic hiring planning. Demonstrate ability to maintain a high

level of performance and flexibility in a changing environment.

• Achieved a management style and assures an appropriate balance between major elements of management.

• Team Leadership direction and leadership; Re-organizing legal team and improving culture.

EDUCATION

Philadelphia Community college 24 credits in business administration; Philadelphia Community College –

Paralegal Legal Certificate 1976

Temple University – 36-Credits for Project management

COMPUTER SKILLS

• Windows 7, MS Outlook, Lotus Notes, MS Office 7 (Word, Excel, Access, Internet Explorer)

• Develop linked spreadsheets in Excel to track exception reporting inventory and billing

• ERP System, Lexis/Nexus, IPRO, Expense Manager, Rearden, Meeting Manager, Lotus Notes, Mainframe,

Microsoft Dynamics GP, JD Edwards, ELRT(legal invoice tracking system), Accounting SAVVION

application, ELERT - DoeLegal

• HRIS system, Procurement Engagement, IT Contracts Approval System, ITMT Data base, IT-PRB Data

base,

• Kronos – Exception reporting

NOTABLE ACCOMPLISHMENTS AWARD ~ GlaxoSmithKline

>Award - US Benefits: QMCSOs Court filings 2007, 2010

>Award – Coordinator for Workshare. 2009, 2010

>Award –Team work 2011

>Award –Team work 2012

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