Project Manager, Lean Six Sigma Black Belt, Process Improvement

NEAL PATEL

* ******* **** ** *** ***, Houston, TX 77021 (C) 832-***-**** **********@*****.***

Work History

Project Manager May 2013 – Present

Memorial Hermann Southeast Hospital – Houston, TX

Manager of various capital and operational Lean Six Sigma projects

Managed various multi-departmental hospital renovation projects totaling over $20 million in capital funds

Reduced employee injury by 45% through a lean six sigma analysis for a projected annualized cost avoidance of approximately

$200,000

Increased patient satisfaction scores in environmental services 31 percentile higher through a lean six sigma analysis and

operational redesign

Improved hospital visitor flow by 79% by redesigning the way finding system and communication processes throughout the

campus for a reduction in the monthly average number of lost visitors by 1710

Managed a team of two special project workers focused on improving the hospital environment

Administrative Fellow (Project Based) December 2011 – May 2013

Memorial Hermann Southeast Hospital – Houston, TX

Direct access to senior executive teams, who serve as mentors, through action learning projects

Lead $1.5 million operational projects for build and launch of two multi-specialty physician timeshares and an urgent care center

Prepared daily operation reports for the 274 bed hospital

Created over $500,000 cost savings through financial analysis projects

Prepared market analysis for new 64 bed hospital in Pearland, TX

Observed decision-making and strategy at the senior level by shadowing and mentoring with the chiefs

Project Intern July 2011 - December 2011

Ben Taub General Hospital – Houston, TX

Project based internship reporting to the Hospital Operations Project Manager

Audited the redesign and implementation of Ben Taub General Hospital’s complete 6-floor way-finding signage system

Budgeted and planned for a new pediatric facility

Administrative Intern August 2010 – May 2011

Bethel Hospice of Houston – Kingwood, TX

Intern to the CFO and founder of a competitive healthcare start-up

Reorganized and digitized the use of patient forms for efficient operation

Found and signed new ambulance contracts

Marketed the organization by meeting with physicians and designing graphics

Service

Regional Core Team Lead/Administrator March 2006 – March 2013

BAPS National Development Committee – Southwest Region of North American Activities

Volunteer project management position for BAPS (International Hindu organization) Southwest children’s activities

Compiled regional data and analyzed trends for improvement

Presented to large groups at regional and national conferences

Directed a team of 15 project volunteers

Youth Group Leader and Temple Volunteer August 2002 – Present

BAPS National Development Committee – Stafford, TX

Volunteer Sunday school teacher and volunteer for various events and housekeeping activities

Education Certifications

Lean Six Sigma Black Belt

University of Houston – Clear Lake – August 2013

Straight Line Performance Solutions, LLC

Graduate: MHA/MBA; GPA: 3.6

SafeStart® Certified Trainer

University of Houston – Clear Lake – May 2011

Electrolab Limited

Undergraduate: BS in Healthcare Administration

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