Customer Service Representative
Resume:
WILLIE T.CREEL
Jacksonville, FL 32256
*********@*****.***
Personal Statement
High performance team player with emphasis on quality and an ability to build strong
rapport with personnel, customers, and associates
based on my knowledge of people, professionalism, and integrity. Proficient with
Microsoft Office Systems including (Microsoft Word, Excel, Access, PowerPoint, and
Outlook). Also proficient in Citrix and Latitude systems. I have experience in both call
centers and office environments.
Experience
2012 -2014 Outbound Sales and Customer Service Representative, Web.com, Jacksonville
FL
• Place and receive sales calls from new and existing Web.com customers for online marketing
• Access client needs and recommend an appropriate marketing strategy
• Handle customer inquiries and complaints regarding marketing
• Duties consist of data entry, sales, billing and maintaining business accounts
2011 – 2011 Debt Collector, Diversified Consultants Inc, Jacksonville FL
• Collector for delinquent mobile phone accounts in a call center environment
• Build rapport and trust quickly with clients
• Assisted clients with inquiries and provided all pertinent information
• Researched accounts and answered questions
2010 – 2010 Debt Collector, Enhanced Recovery Corp, Jacksonville, FL
• Collector for HSBC Bank credit cards
• Assist clients in restoring their credit
• Complete knowledge of federal credit card regulations
• Worked with clients, management, and banks to resolve problems
2009 – 2010 Customer Service Representative, Convergy's, Jacksonville, FL
• Enrolled Sodexo employee's in their healthcare benefits
• Assessed client needs and recommended appropriate healthcare benefits
• Developed credibility and confidence with clients
• Handled large call volume while maintaining accuracy and efficiency
2007 – 2008 Technical Support Representative, Teleperformance, Albany, GA
• Performed troubleshooting for AT&T internet service
• Assisted clients with questions and navigation of their AT&T internet service
• Assisted users to identify and solve software problems
• Handled customer inquiries and complaints
• Customer-oriented, developed and executed company relations and promotional campaigns
2007 – 2007 Customer Service Representative, Randstad Staffing, Jacksonville, FL
• Duties consisted of data entry, sales and billing
• Analyzed customer requirements for future products
• Successfully assisted customers in merchandise selection
• Analyzed problems and anticipated customers' needs
2006 – 2007 Customer Service Representative, Dial America, Jacksonville, FL
• Sold magazine subscriptions via computer and phone to new and existing customers
• Demonstrated skill in providing excellent customer service
• Proven ability to interact effectively with clients and staff at all levels
2000 – 2005 Customer Service Representative, Convergy's, Jacksonville, FL
• Placed and received sales calls to new and existing AT&T customers for long distance service
• Responded to inbound service calls in a fast-paced, high-volume call center
• Solved customer problems and assured satisfaction
Education
Business Major
Edward Waters College, Jacksonville, FL
Jan. 2000 - June 2001
Skills
• Maintains a high level of professionalism, efficiency and effectiveness whether working
independently or
within a team structure
• Ability to grasp thorough understanding of product features to better serve customers
• Detail oriented, proficient organizer with the ability to delegate and train others
• Excellent telephone presence and effective interpersonal skills
Contact this candidate