Customer Service Quality Control

Alex Omar Rosas González

Address: *** ****** ***. ********, ** 07094

Phone: 787-***-****

E-mail: *******@*****.***

SUMMARY OF QUALIFICATIONS

Professional experience in Quality Operations, Quality Assurance, Quality Systems and Quality Control

Laboratory with great accomplishments in FDA audits, analytical and development process, laboratory skills,

new products validation and implementation. Ability to evaluate Regulatory requirements compliance, facility

to execute, interpret and report results in compliance with Company policies and procedures. Extensive

knowledge and experience from beginning to end of the process in Laboratory Areas (Finished Product, Raw

Materials, Sampling). Oriented in customer service, quality, integrity, collaboration and leadership.

Knowledge CSS, SAP, Trackwise, Empower, SQL LIMS, PDM and GDMS. Computer literacy in Microsoft

Office (Word, Excel, PowerPoint), Outlook, Adobe Acrobat e Internet. Bilingual English and Spanish.

PROFESSIONAL EXPERIENCE

Becton and Dickinson San Lorenzo, Puerto Rico

Laboratory Technician Feb 2014 – Sep 2014

Responsibilities:

• Work as part of a team.

• Maintain a safe and clean work area.

• Knowledge of Good Manufacturing Practices.

• Knowledge of Good Documentation Practices.

• Listen to and follow work requirements as instructed.

• Performed Raw Material Chemical and Physical testing.

• Employed different pharmacopeias during testing process (USP and NF Guidance).

• Ability to work and manage laboratory instruments (FT-IR Spectrometer, pH Meter, Refractometer,

Balance, Viscometer, Turbidimeter, Conductimeter, UV/Visible Spectrometer, Oven, and Manual

Titration).

• Knowledge laboratory electronic systems (CSS, SAP, SQL LIMS).

• Work with minimum supervision.

• Prepared solutions and standards.

• Keep accurate records of test results.

• Responsible for the data entry of testing results.

• Calibrating and maintaining laboratory instruments.

• Maintain lab equipment in good operating conditions.

• Participate in OOS investigation and coordinate resolution of environmental out of parameters

situations.

• Procurement and maintenance of inventory levels of growth media plates, and other related

environmental testing materials.

• Check and monitoring environmental control procedures, as needed.

• Monitor controlled room’s pressure weekly.

• Responsible for temperature and/or humidity charts & preparation of documentation.

• Support experimental orders for microbiological testing.

Procter & Gamble Cayey, Puerto Rico

Analytical Laboratory Technician May 2008 - Nov 2013

Quality Systems / Quality Control Analyst

• Responsible to apply and follow the GMPs.

• Knowledge of Good Documentation Practices.

• Knowledge of general laboratory safety and compliance.

• Performed Raw Material Chemical and Physical testing.

• Performed and Complete Chemical Product and Physical testing.

• Performed Stability Chemical and Physical testing.

• Responsible for the sampling process in the incoming area.

• Responsible for testing all categories of personal care products (skin, sun, hair and body).

• Employed different pharmacopeias during testing process (USP and NF Guidance).

• Worked with the different laboratory instruments (HPLC, GC, FT-IR Spectrometer, pH Meter, Density

Meter, LOD, LOI, ROI, ROE, Zinc Oxide, Analytical Balance, Viscometer, Refractometer,

Conductimeter, UV/Visible Spectrometer, Melting Point, Melting Range, Oven, Muffles, Manual

Titration, Karl Fisher).

• Knowledge on laboratory electronic systems (LabWare, Empower, SQL LIMS).

• Managed the laboratory controlled substances.

• Experience calibrating and maintaining laboratory instruments.

• Prepared solutions, standards and buffers.

• Responsible for the data entry of testing results.

• Responsible for review and approve batch records.

• Experience in non-conformance and capa.

• Responsible for writing and revising SOPs.

• Good communication skills and a strong initiative to complete tasks.

• Good mechanical aptitude and troubleshooting skills.

EDUCATION

UNIVERSITY OF PUERTO RICO MAYAGÜEZ CAMPUS Mayagüez, Puerto Rico

•

2000 – 2005

BS in Chemistry

Trainings and Certifications

• Hazardous Materials Operational (HAZWOPER)

• Confined Spaces Rescue

• First Aid, CPR and AED

• cGMP

• Member of Emergency Respond Team (ERT)

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